Windows
What does the ipconfig command do?
Displays IP address configuration
What does antivirus software do?
Detects and removes malware
What should you do if an application freezes?
Use Task Manager to end task
What is the purpose of documentation in IT?
To track procedures, changes, and issues
What is the keyboard shortcut for Task Manager?
Ctrl + Shift + Esc
What tool is used to manage startup programs in Windows?
Task Manager (Startup tab)
What is the purpose of a password manager?
Stores and encrypts passwords
What tool can help you identify failing hardware drivers?
Device Manager
What device protects against ESD when working with components?
ESD wrist strap
What type of malware replicates and spreads without user action?
Worm
Which file system supports file sizes larger than 4GB on Windows?
NTFS
What type of attack tricks users into giving personal info through fake websites?
Phishing
What might cause a “boot device not found” error?
Incorrect boot order or failed hard drive
What is the first step in any troubleshooting process?
Identify the problem
What is the purpose of the Windows Recovery Environment (WinRE)?
Troubleshoot and repair boot issues
What Windows feature allows running older software in a virtual Windows XP environment?
Compatibility Mode
What is the minimum number of factors in multi-factor authentication (MFA)?
Two
A PC shuts down unexpectedly during updates. What should you check?
Event Viewer logs
What should you do when handling confidential customer data?
Follow data privacy and company policies
What Linux command lists files in a directory?
ls
What command line tool checks and repairs corrupted system files?
sfc /scannow
Which encryption method protects entire drives in Windows Pro editions?
BitLocker
How can you revert a driver to a previous version?
Use Device Manager → Roll Back Driver
What’s the best method for disposing of sensitive data on a hard drive?
Physical destruction
What is the first letter of the alphabet.
A: B
B: C
C: D
D: A