Shoot the trouble
When an application fails to start, these are two possible solutions you should try first (name two simple fixes)
What is restart the device, clear caches, reinstall Application, update OS?
These are causes of a battery losing life in a mobile device (give me two possibilities that are common)
What is running too many apps, misconfigured settings, old/aging/degraded/damaged battery?
Doing this will allow you to install applications you otherwise couldn't get, but will often lead to malware infections
What is using unofficial sources for applications?
This establishes documents of who has handled data/evidence, when that was, and should include a verifiable original copy of the data in question
What is chain of custody?
This prevents the unauthorized sharing of data, mostly associated with consumer media but can also apply to corporate data
What is DRM digital rights management?
You will write one of these to perform automatic actions, completing repetitive tasks with a click or even by a schedule or triggered by certain events
What is a script?
When an application freezes or fails to crash, you do one of these simple actions instead of debugging with the developer over Discord on your lunch break.
What is force quit, update/reinstall app, check for updates, review crash/Event View logs?
You should try this if your device is randomly rebooting (give me two resolutions that are common)
What is uninstall problematic apps, perform updates on OS, check the device for overheating, replace hardware if it continues?
You should enable this while working on a device only if you need to install applications that aren't normally allowed on an Android device (this is ending in Android soon and isn't available in iOS)
What is developer mode?
This regulation dictates the privacy protections that must be in place by parties that are responsible for your medical data
What is HIPAA?
This agreement is a legal contract between a user and vendor, often covers usage rights, restrictions on use and modification, and forces users to agree before they can use the software
What is an end user license agreement EULA?
Name the scripting environments in order
.bat
.sh
.py
What are Windows Batch Files, Linux shell script, and python script?
This is the usual cause of an application like Chrome running slowly
What is too much RAM in use or something similar to that?
A customer brings in their mobile device and complains that they have to watch tiny videos across the middle of their device no matter how they hold it or put it in a mount. You discover that they turned off this setting during initial diagnostics and fixed their device and became their hero of the day
What is autorotate?
You install an application and you have to agree to a lot of new permissions and suddenly your battery drains quickly because this happened
What is installed a malicious application?
These regulations give guidelines on how to configure networks and computing devices to securely handle financial transactions in a private manner
What is PCI-DSS Payment Card Industry Data Security Standard?
This type of agreement restricts what one or both parties can tell others about the items covered under the agreement, not always legally binding due to jurisdictional differences in superseding law, especially when another law is broken by activities covered by this agreement
What is a Non-Disclosure Agreement NDA?
This extension is used by powershell specific scripts?
What is .ps1?
After doing this, all user settings and files are deleted from a mobile device but the original factory software will be returned to it's original state, including the OS
What is a hard reset/factory reset?
A customer brings in their laptop and complains that one day the internet just stopped working, they can't see their wifi anymore, and their screen is unreasonably bright since that day. They have a cat that walks across their laptop while they are working, but they love that cat. This is what happened to the customer's network connection.
What is the wifi and screen brightness buttons were pressed?
You start getting notices each month that you are exceeding you data caps unexpectedly because of this
What is malware installed?
This privacy forward regulation directly impacts how you handle data from citizens of the European Union, this regulation is the reason you have to agree to using cookies on most globally available websites that collect any user data at all
What is GDPR General Data Privacy Regulation?
This policy dictates what is allowed to occur on a network that a user is a guest on, you have to agree to this before getting on the Wifi at Starbucks or most hotel WiFis (really any public wifi should have this on their captive portal page)
What is an AUP Acceptable Use Policy? (Use a freaking VPN if you are connecting to a public WiFi, btw)
What are two primary benefits of using a script?
What is consistency, speed, repetitive actions, efficiency?
This is the likely cause if you are not able to upgrade from Windows 10 to Windows 11
What is lack of a TPM 2.0 chip?
The most common cause of updates not installing in an OS
What is low storage space/"ain't got no megabytes" (student quote)?
Doing this to a mobile device will allow full access to the device but likely will void the warranty (most common cause)
What is Rooting?
This regulation is focused on making company executives responsible for financial reports and tax returns following several massive corporate crimes that occurred in the US
What is SOX Sarbanes-Oaxley Act?
This software licensing type allows for modification of code, but there are rules pertaining to how you have to share your modifications with the community of users of that software
What is open source?
John downloads a script from a random website and suddenly starts getting problems creeping up everywhere
What is script delivered malware?