Pricing
What is the normal price without the autopay discount for AT&T Internet Air
$65
What is the first step in determining if someone is Approved for AT&T Internet Air?
Checking the address in Sara+
When can a customer return AT&T Internet Air?
Anytime (It's no contract)
Where can a customer that only pays in cash pay their AT&T Internet Air bill?
At an AT&T store
What is a great question to ask to start the conversation of AT&T Internet Air?
Any question about their home internet!
What is the exclusive discount a customer gets for signing up at Cricket?
$13
What deposit amounts are required to start service?
A customer is in the store needing to add data to their mobile hotspot. What should be a best practice?
Ask questions to determine needs, then do an address check to see if they qualify for AT&T Internet Air.
I need to talk to my spouse/significant other about it.
AT&T Internet Air is no contract; there is no need to worry if they don't like it. You can return any time
What step of GTES is the most important to find out about the customers lifestyle and their needs - especially home internet?
Uncovering needs
What is the price for AT&T Internet Air without autopay?
$52 + tax
What type of credit check is involved in signing up for AT&T Internet Air?
If a customer has an approved address today, will that mean that they are guaranteed to have the address approved tomorrow?
No. Availability is limited
I'm worried about the set up and having to connect all my devices again. It seems like a hassle.
There is one cord that plugs into the wall and the Smart Home Manager App takes care of the rest!
What emotion should you exhibit when talking about AT&T Internet Air?
Excitement
What is the price of AT&T Internet Air with auto pay exclusively signing up at a Cricket store?
$47/month + tax
How would you calculate your "total opportunities" to determine if your store is having a great rhythm of checking addresses?
Gross adds (activations) + Upgrades + Bill Pays
With a bill pay customer, what is a best practice to introduce AT&T Internet Air?
Check their address and see if it is available
Customer is coming in and switching their Metro lines to Cricket and are happy with their Metro internet to which they pay $40/month. How would you overcome these objections?
In "uncovering needs" what would be a great question to ask to find out if a customer might need an additional internet source?
Where do you work? Do you work from home?
How long does this $13 discount for signing up at a Cricket store last?
Forever (as long as the account is in good standing)
If Sara+ next gen is giving errors on completing the interaction, what would be the best action to do?
Revert to the old Sara at Saraplus.com
What would be a best practice if a customer has a bundle with their home internet and television?
Research streaming services that would appeal to your customers. (I.E youtube TV. Sling TV, TUBI) and have those pricing ready to show what bundles are available and their channels
Upon checking credit there is an outstanding balance with AT&T, what should you offer.
To pay the balance or have another eligible member of the household apply
In the process of GTES, when should you tell a customer that they have an exclusive phone number to help if they have issues with their new AT&T Internet Air?
Thoroughly educate