Misc.
What does HD/NS stand for?
No social
What is the hold code to resubmit as existing?
HD/RP
What is the approval code for an international student stepdown?
AP/IN
What info has to be verified on the application before releasing information?
First and Last name and last 4 of SSN
What document can you accept for SSN and Address but not at the same time?
W-2
What documents are required for HD/FA?
Proof of address and ID
What is the approval code for international dialing?
AP/IL
What is the approval code for a military stepdown?
AP/ML
What is the first step when working a HD/SN?
Verify the full name and full SSN.
If you receive a blank fax what status reason should you cancel the fax for?
Blank Fax
What needs to be verified when working a PD/DS?
Name, SSN, DOB, and Address
What is the hold code for a credit freeze with Experian?
HD/XP
How much total financing does an international student customer get?
$1,000
List 5 proofs of address
Lease, mortgage, utility bill, credit card bill, vehicle registration, voter's registration, W-2
When working a MR/BH for an upgrade and there is no collectible debt what should you do?
Resend the application to inquiry
What is the approval code for a Canadian customer?
AP/CN
What documents are required with for the international student stepdown?
Student Visa
International Passport
Coversheet with managers initials
What does HD/DF mean?
Different Info from app. Most likely the address.
What notations go in WFM when working a fax?
App #
Name
Docs Received
Status of docs
Anything else needed
When working a MR/PC and the customer activated on 10/23 and disconnected on 10/23, what credit class should they get?
The original credit class
What is the hold code for a California indicator?
HD/MC
If a Canadian customer has a beacon score of 560, what credit class should give them?
IM and 6C.
OST 206706
When working an HD/DF where should you attempt to verify the address first?
The credit report
Through DDIA what state cannot send in a DL
Colorado