The Majestic Resort and Conference Center sent an online survey to former guests to obtain feedback about their satisfaction levels with the facility and its services. What type of information did the resort collect?
What is primary research
100
Which of the following is an employee benefit of effective new-employee orientation:
a) Labor agreement
b) Job satisfaction
c) Added competition
d) Increased compensation
What is b) Job satisfaction
100
How companies analyze customer interactions and improve the customer life cycle.
What is Customer Relation Management (CRM)?
100
It is important to recognize these so we are not intolerant. They play a key role in social awareness.
What are Stereotypes?
200
The nature of Entrepreneurship is: taking financial ____ in the hopes of making a _____
What is risk & profit?
200
This is known as Information Management
What is the collection and management of information called?
200
A(n) ___________ is an experienced, established employee who aims to be a source of help and advice throughout a new employee's first weeks on the job.
What is a Mentor
200
A strategy that salespeople use to convince customers to buy a product.
What is personal selling.
200
These key parts of someone that make them who they are include persistence, creativity, responsibility, confidence, and enthusiasm.
What are personality traits?
300
The two external factors that a company can not control
What are the two C's?
300
These things are needed to gain access to the internet
What are browser software, internet connection and an internet service provider
300
Employees have the right to a safe working environment, which includes proper
a) Medical benefits
b) Exercise facilities
c) Health conditions
d) Sick-leave policies
What is c) Health conditions
300
A way to measure customer loyalty be the gain or loss of purchases.
What is rate of customer return?
300
The basic values and moral principles that guide behavior.
What are ethics?
400
This is used for determine environmental data and information.
What is a SWOT analysis?
400
Having a plan in case of a disaster is an important step to this area of management
What is crisis management?
400
One way that employees can help to prevent accidents is by practicing
a) security procedures.
b) first-aid techniques.
c) emergency methods.
d) good health habits.
What is d) good health habits.
400
A companies reputation possibly based on customer service.
What is what is a companies image
400
This intrapersonal and interpersonal skill plays a key role in encouraging one to do something.
What is motivation?
500
These comprise AIDA.
What are Attention, Interest, Decision, Action?
500
This basic concept of management is simply defined as "checking progress against plans"
What is controlling/monitoring?
500
Diane is a human resources manager. She would like to find applicants for several job openings she has at her company. Diane attends job fairs, posts the jobs on sources online, and partners with a third-party employment agency. This aspect of staffing is known as:
What is Recruitment
500
An attitude that concentrates on creating customer loyalty, trust, and value.
What is a customer-service mindset
500
The way you perceive your worth or value as a person is known as this