RANDOM
RANDOM
DEFECTS
OBWITT
RANDOM
100

HOW MANY DAYS DO WE CONTACT A CUSTOMER BEFORE WE CANCEL WIRE 

WE CONTACT CUSTOMER FOR 3 BDAY ON THE 3RD BDAY WE CALL OUT AS THE LAST ATTEMPT IF CUSTOMER DOES NOT ANSWER  THEN CANCEL 

100

HOW MANY TIMES A DAY CAN WE CALL CUSTOMER AND LEAVE A VOICEMAIL

WE CAN CALL CUSTOMER TWICE A DAY BUT ONLY LEAVE 1 VOICEMAIL 

100

What are some words Acknowledgment 

KIND WORDS 

AWESOME / FANTASIC/ WONDERFUL/ GREAT/ THANK YOU 

100

DO WE HAVE VERIFY CODE 18302 

NO 

100

HOW MANY LITTLE PEOPLE ARE IN SNOW WHITE 

7

200

what day Easter land on in 2025

APRIL 20 2024

200

TRUE OR FALSE 

DO WE CREATE CALYPSO CASES

FALSE 

200

AFTER COMPLETING A CALL EXITING A CASE WHATS THE LAST STEP THAT MUST BE DONE 

UPDATE CUSTOMER CONTACT click yes  

200

HOW MANY DAYS DOES IT TAKE TO PROCESS A NOTARY FOR IT TO BE APPROVED ?

CAN IT BE RUSHED ?

2-3 BDAYS 

NO IT CANT BE RUSHED 

200

who owns ash first Pokémon

Ash Ketchum

300

HOW MANY FULL MOONS ARE IN A YEAR 

12

300

BRAND NEW ACCOUNT BUT NEED SOCURE NEED TO COMPLETE A OBC.

 HOW MANY DAYS IS TENURE FOR OBC?

60 DAYS 

300

INCOMING A CALL 

INTRODUCING A CALL 

WHAT DO YOU SAY AFTER THE CALL 

THIS CALL MAYBE MONITORED AND RECORED 

300

WHAT ARE THE STEPS FOR PAPER FORM / HIGH  REQUIREMENTS BY CHANNEL & RISK RATING 

  • OTP, completed with account manager
  • Socure or Notary form
  • Verbal Authorization
300

what castle is at Disneyland

Sleeping Beauty Castle

400

TRUE OR FALSE 

WHEN WE READING THE INTERNATIONAL DISCLOSURE, DO WE READ THE REFRENCE NUMBER TO THE CUSTOMER 

FASLE 

400

what are discovers Behaviors 

we play to win 

we get better every day

we succeed together 

400

WHAT ARE THE STEPS FOR COMPLETING SOCURE 

EXPLAIN

1 . Link to third party (TP) portal is sent via SMS text Link valid for 24 hours if not completed during call

2 ENTER THE FIRST AND LAST NAME -PHONE NUMBER -CIF-DATE OF BIRTH

3. CHECK THE BOX FOR Analyze Phone Risk & Correlation 

400

WHEN REQUESTING A NOTARY  WHAT  ARE THE STEPS 


Need to cancel wire That is done from website or Mobile app

Fill out wire  paper form and notary form all of it 

400

how many Disney princess Are there ?

13 

 Snow White, Cinderella, Aurora, Ariel, Belle, Jasmine, Pocahontas, Mulan, Tiana, Rapunzel, Merida, Moana, and Raya. 

500

what are discover values 

Doing the Right Thing
Innovation
Simplicity
Collaboration
Openness
Volunteerism
Enthusiasm
Respect  

500

what is OBWIT Team name lol 

CORNCAKES !!! 

500

TRUE OR FALSE 

IN ATLAS IN CUSTOMER MANTENICE YOU SEE THE RED FLAG WE DONT NEED TO VERIFY THE CUSTOMER CONTACT INFO 

FLASE 

WE NEED TO VERIFY THE CUSTOMER INFO TO AVOID THE DEFECTS AND UPDATE ANY INFO IF NEEDED 

500

WHEN SHOULD YOU REQUEST A NOTARY 


  •  ADA ACCOMIDATIONS 
  • IF AH DOESN’T NOT HAVE A SMART PHONE 
  • IF THE CUSTOMER IS IN THE US. ON A WORK VISA 
500

HOW MANY DISNEY PARKS ARE IN THE WORLD 

12