Dispatch Basics
The system logistics coordinators (agents, brokers, and dispatchers) use to track loads?
TMS (Transportation Management System)?
What does “deadhead” mean?
Driving without a load
A driver is late due to traffic. What’s the first step?
Communicate the delay
True or False: Tone matters just as much as the message.
True
Finish the phrase: “Netflix and ___”
"Chill"
The document that confirms a load was delivered
What is a Proof of Delivery (POD)?
What is detention?
Extra time waiting at shipper/receiver beyond free time
A shipper is upset. What should you do first?
Listen and acknowledge the issue
What builds long-term carrier relationships?
Clear communication and consistency
This hit 2019 song by Lil Nas X spent a record-breaking 19 weeks at No. 1 on the Billboard Hot 100.
"Old Town Road"
ETA stand for
What is Estimated Time of Arrival?
What is a reefer?
A Refrigerated Trailer
A load cancels last minute. What’s a key priority?
minimize loss and update all parties
What should you never promise a carrier if you’re unsure?
Guaranteed times or pay
This HBO drama starring Zendaya as Rue explores the lives of troubled high school students and became a cultural phenomenon.
Euphoria
The person that should be notified first if a driver is running late
the shipper or customer
(depending on situation)
What does “lumper fee” refer to?
A fee paid for unloading/loading services
Why escalate an issue early?
To reduce risk and prevent bigger problems
Why is follow-up communication important?
It builds trust and prevents misunderstandings
This Atlanta rapper and entrepreneur launched the “4PF” brand and is known for hits like “Drip Too Hard” and “Freestyle.”
Lil Baby
Why is documentation critical after a load issue?
For accountability, claims, audits, and communication tracking
What does “drop and hook” mean?
Dropping one trailer and picking up another without waiting
What’s the biggest mistake during a logistics issue?
Poor communication or no documentation
What makes a carrier choose to work with you again?
Respect, clarity, and reliability
This rapper from Compton released the albums Good Kid, M.A.A.D City and To Pimp a Butterfly before winning a Pulitzer Prize
Kendrick Lamar