Dispatch Basics
The system logistics coordinators use to track loads
What is TMS (Transportation Management System)?
What does “deadhead” mean?
Driving without a load
A driver is late due to traffic. What’s the first step?
Communicate the delay
True or False: Tone matters just as much as the message.
True
Finish the phrase: “Netflix and ___”
What is "Chill"?
The document that confirms a load was delivered
What is a Proof of Delivery (POD)?
What is detention?
Extra time waiting at shipper/receiver beyond free time
A shipper is upset. What should you do first?
Listen and acknowledge the issue
What builds long-term carrier relationships?
Clear communication and consistency
The app that made “going viral” a daily goal?
What is TikTok?
ETA stand for
What is Estimated Time of Arrival?
What is a reefer?
A Refrigerated Trailer
A load cancels last minute. What’s a key priority?
Minimize loss and update all parties
What should you never promise a carrier if you’re unsure?
Guaranteed times or pay
What fast-food chain is famous for saying “My pleasure”?
What is Chick-fil-A?
The person that should be notified first if a driver is running late
What is the shipper or customer?
(depending on situation)
What does “lumper fee” refer to?
A fee paid for unloading/loading services
Why escalate an issue early?
To reduce risk and prevent bigger problems
Why is follow-up communication important?
It builds trust and prevents misunderstandings
In the movie Talladega Nights: The Ballad of Ricky Bobby, what phrase does Ricky Bobby famously say about finishing a race?
“If you ain’t first, you’re last.”
Why is documentation critical after a load issue?
For accountability, claims, audits, and communication tracking
What does “drop and hook” mean?
Dropping one trailer and picking up another without waiting
What’s the biggest mistake during a logistics issue?
Poor communication or no documentation
What makes a carrier choose to work with you again?
Respect, clarity, and reliability
Which country music artist is known for hits like “Friends in Low Places”?
Who is Garth Brooks?