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Name the 3 BV Components and types.
Employment Verification
Address Verification
Criminal / Court Check
what are the 2 risk factors of a Negative BV report?
The high-risk resources are terminated immediately from the organizational roles
The acceptable risk resources are exempted based on the additional details provided by the new hire, which is completely based on HR discretion
The turnaround time for the Vendor to share the final report is?
90 days.
Enabling Units in Coronis?
Administration, Finance & Accounts, Corporate communication, Human Resources, Learning & Development, ISMS, Information Technology, Software, work force management, ROS and QMS.
Types of awards under the RnR EOQ awards?
Monetary awards
Non-monetary awards
Non-monetary awards include?
- Trophies - Certificates - Gift Articles
baggy pants / Shorts/ low-rise pants are allowed under Dress policy ?
True or false
false
Explain Measurable hours and how much Of measurable hours makes you eligible for incentives?
Number of hours the agent spent on Measurable activity i.e., hours spent on activity which has target
85%
Attendance Incentive is applicable only to?
Call Center (AR calling) and Inpatient Coding employees. All AR Calling employees need to have minimum 85% of hours on measurable activity with 95% of quality.
Eligibility criteria for 10000 incentive?
130 % to 999% production range
85% measurable activity
quality of 95% above
Touch IT Helpdesk is being replaced by?
ME(Manage Engine)
Explain the procedure needs to be followed when a female employee is coming self?
It has to be informed in advance by 4 hours if informing same day before the shift, HOD approval is required and then notification should be shared with admin team over the email. Female employee coming self needs to report office by 8pm.
explain PHI and provide few examples of PHI?
PHI stands for Protected Health Information. It refers to any information in a medical record or healthcare transaction that can be used to identify an individual and that relates to their past, present, or future physical or mental health.
Patient name
Date of birth
Address (including street, city, zip code)
Phone number
Email address
Medical record numbers
Social Security Number
Health insurance details
Lab results, diagnoses, or treatment plans
Prescriptions
Billing information related to healthcare
Photos, fingerprints, or voice recordings used in healthcare
DEFINITION OF A MISCONDUCT WITH EXAMPLES
Any action, conduct or behavior by any employees that is in conflict with the organization’s values and policies is defined as misconduct.
Breach of trust or dishonesty • Deliberate violation of an established policy or rule • Violation or infringement of the ethical and behavioral guidelines set forth by the organization. • Falsification of personal records • Gross negligence • Insubordination • Violation of the Anti-Harassment and/or Equal Employment Opportunity Policies • Undue and unauthorized absence from duty during regularly scheduled work hours • Deliberate non-performance of work • Unauthorized possession of, or the use of, property belonging to Coronis IT Systems Pvt Ltd • Possession of dangerous weapons on the premises • Unauthorized possession, use or copying of any records that are organization property. • Information Security Breaches • Unlawful and Unpurposeful usage of company data • Excessive absenteeism or lateness • Deliberate destruction of any supplies, equipment or property of Coronis IT Systems Pvt Ltd. • Alcohol or Drug abuse on-duty. • Theft • Leaving the work premises without authorization during work hours • Sleeping on-duty
Explain MFA and provide examples of MFA APPS.
MFA (Multi-Factor Authentication) is a security process that requires users to verify their identity using two or more methods before accessing an account. It adds an extra layer of protection beyond just a password.
Google Authenticator
Microsoft Authenticator
Duo Mobile
explain AMBER REPORT (ORANGE)
When verification process is not completed due to insufficient details or the company closed etc., the result will be provided as Amber. Based on the criticality of the information and the role, the acceptance of employment will be decided by the HR department. For the recent employer where the candidate requests for 45 days to submit the reliving letter, for an interim period the report will be closed as Amber and post submission of the letter & verification status the report will be either closed as green or amber.
Explain Bench ML?
When a female employee proceeds on Maternity Leave, the employee will be assigned to Bench ML. Upon her return, she will be mapped back to the Bench to explore available allocations.
who reserves the right to take appropriate disciplinary action for any security breach reported?
ISSC - Information Security Steering Committee
Explain NI,PME,CME,EE,AE
NI -Need Improvement
PME - partially meets expectations
CME - Consistently meets Expectations,
EE - Exceeds Expectations
AE - Above Expectations
PIP process timelines?
PIP process timelines can start with 2 weeks and extend to a maximum of 8 weeks
Intimation timings for Sick Leave ,Privilege Leave ,Paternity Leave
At least 1 hour before the commencement of the shift over phone.
At least 10 days before the planned vacation
At least 1 week before the actual leave required.
ID cards to be displayed in the workplace. If employee misplaces the ID card a fine amount of?
250
who is allowed to take pictures inside the Coronis Ajuba premises?
Only corporate communications team is allowed to take pictures inside the Coronis Ajuba premises.
Performance Bands in appraisals
High Performer (HP) - Top 20% – Above Average Performer (AAP) - Next 30% – Average Performer (AP) - Next 30% – Below Average Performer (BAP) - Next 10% – Low Performer (LP) - Last 10%
Explain INVOLUNTARY Termination?
Involuntary termination refers to termination of employment initiated by the employer with the employee,
Misconduct
Poor Performance
Unauthorized Leave