Terminology
What does BYOD stand for?
Bring Your Own Device
The purpose of the introduction is to:
Introduce who you are and who you represent. It also sets the tone for the rest of the conversation.
Why is building rapport so important?
The customer needs to LIKE you, in order to buy from you
What does M&H/MNH stand for?
Mobile & Home
Shaw Mobile uses ______ cell towers.
Freedom
What does SEA factor stand for?
Smile, Enthusiasm, Active Listening
Painting a crystal clear picture of why your offerings will benefit the customer, while keeping it short and simple, is what makes a great _________.
Presentation
How do we effectively match a customer's energy?
Being 20% more enthusiastic, or as indifferent as them
Which mobility brand is best for people who want to call internationally?
Koodo
Which other major mobility brand uses Telus cell towers?
Bell
What is the definition for people who are "Task before People" and "People before Task?"
Task before People = want to get straight to the point
People before Task = prefer to build a relationship before talking business
In this step of the conversation you recap all relevant information to your customer, and upsell additional products
Rehash
Pitch, Pace, ________, and Inflection are all key aspects of good Tonality.
Volume
What is our preferred method of providing the customer with cellular service immediately?
eSim
Can we sign a customer up who is already with Telus, Koodo?
No - we can only offer additional lines
What is the difference between a HOTSPOT & a PAIN POINT?
HOTSPOT = An advantage to the customer
PAIN POINT = A disadvantage to the customer
Once you have assumed the sale in the Close, what should you do?
Quit Talking - don't talk your way out of the sale
TRUE or FALSE: We mark a pitch as complete as soon as pricing has been discussed
FALSE - only once we have assumed the sale
What data speed does Koodo offer?
4G
Which mobility brand would be best for someone who needs Canada & USA roaming coverage?
Telus
What's the formula to the "Law of Averages?"
same thing + correct thing + repetition = desired result
This step of the conversation reduces skepticism, qualifies the customer, and builds impulse
Short Story
How many pitches are we looking to deliver each day?
10-15
What is the standard mobility activation fee?
$80 per line
What speed is 5G+ equivalent to?
5G+ = 2 GBps