Compliance & Documentation
Authorization documentation protects this for the customer
What is their privacy
This system is used to process documents sent to our queues through OPEX, FTP, SWEPT, ect.
What is iCor
This Resurgent legend has her own holiday in March
Who is Krystle Mills
Customers hire a DSA primarily to help them manage this
What is debt
Sharing account information without authorization violates these types of requirements
What are legal and regulatory requirements
This system is used to clock-in/out, request time off, review pay stubs, ect.
What is Workday
He’s the VP of Operations, works on the 3rd floor, and his corner office “glows with executive energy.
Who is Mark Palmquist
Before discussing account details with anyone other than the customer, this is required
What is explicit authorization
POAs must be processed according to this list to ensure validity
What is the DSA List – Power BI Report Server
This system is used to track what queues you are working in, when you're at company events or in training, ect.
What is Productivity Tracker
Known for always smiling and teaching like it’s her Olympic sport
Who is Kate Linhares
Accounts where customers are actively making payments and the status is PRM, PPA, or PDC should NOT have this changed
What is the Collection Status
Agents must document communication with creditors to maintain this
What is compliance or audit readiness
This system holds all account and customer information for Resurgent
What is RAP
He's one of the Senior Directors of Support Operations, overseeing the Correspondence team and giving the office some New York charm
Who is Steve Torres
DSAs assist customers by negotiating settlements to achieve this result
What is a reduced balance or forgiven debt
Customers’ sensitive information must always follow these standards
What are privacy and data security guidelines
This systems acts as a warehouse for all documentation connected to a customer's account
What is OnBase
For debt that has been paid prior or by another agency, this type of dispute may be opened
What is Paid Prior / Paid Other Agency