This is listening to the client and then repeating, in your own words, what you think the client is telling you.
What is reflective listening?
100
Not being able to know what people want; not being able to satisfy their wishes.
What is a misunderstanding?
100
You attain this when you trust your ability to achieve your goals.
What is self-esteem?
100
Your appearance should be up-to-date.
What is contemporary?
100
The identification of long-term and short-term that helps you decide what you want out of life.
What is goal-setting?
200
This is also known as needs assessment; verbal communication with a client that determines what the client's needs are and how to achieve the desired results.
What is client consultation?
200
When people feel this way, they are happy, calm, and confident.
What is feeling secure?
200
Do not talk about these topics while on the job.
What is personal life? (Also, religion and politics)
200
Taking care of one's body, showering, brushing teeth, etc.
What is personal hygiene?
200
You see yourself accomplishing your goals.
What is visualizing?
300
The science of designing the workplace, equipment, and tools more comfortable, efficient, and safe.
What is ergonomics?
300
When you do this, it will calm the client down.
What is agreeing with a client?
300
Relate to everyone you know with this feeling.
What is respect?
300
You need to "tune in" to your salon's culture so you can make the best clothing choices.
What is dressing for success?
300
This is being motivated from within.
What is internal or self-motivation?
400
These are the moral principles by which we live and work.
What are ethics?
400
You should wear this expression every day!
What is smiling?
400
Having this is the conscious act of planning your life, instead of just letting things happen.
What is a game plan?
400
Do not wear these, as you will be on your feet all day.
What are high heels?
400
Putting off until tomorrow what you can do today.
What is procrastination?
500
This is an unhealthy compulsion to do things perfectly.
What is perfectionism?
500
Your communication with clients should be polite, not using slang, and having proper etiquette.
What is professionalism?
500
You need to work together and share ideas.
What is working as a team?
500
Take into consideration the way you sit, stand, and walk.
What is posture?
500
To make a list of tasks that needs to be done in the order of most-to-least important.