Communication Skills
This skill involves listening carefully and responding appropriately to clients?
Arriving to work on time demonstrates what quality?
What is dependability?
Working together toward a common goal is called what?
What is teamwork?
A goal that can be achieved in a short period of time is called what?
What is a Short-term goal?
What skill helps you complete tasks on schedule?
What is time management?
This type of communication includes facial expressions, posture, and eye contact?
What is non verbal communication?
What does professional appearance tell clients?
What is taking pride in yourself and your work?
What should you do if a coworker needs assistance and you’re available?
What is offering to help?
A goal planned for the future, often years away, is called what?
What is a long term goal?
What is self motivation?
What is Encouraging yourself to work toward goals?
What should you do first if a client has a complaint?
What is listening calmly and professionally?
What should you do if you make a mistake with a client service?
What is taking responsibility and work to correct it?
What is one benefit of teamwork in a salon?
What is better client service, increased productivity, or a positive work environment?
What does the “S” in SMART goals stand for?
What is Specific?
Why is a positive attitude important in the salon?
What is improving client and coworker relationships?
Why is maintaining eye contact important during a consultation?
What is showing interest, confidence, and professionalism?
What professional trait means being honest and doing the right thing?
What is Integrity?
How should disagreements between coworkers be handled?
What is Respectfully and professionally?
Why is writing down goals important?
What is tracking progress and staying focused?
What is stress management?
What is using healthy ways to handle pressure and challenges?
What communication skill helps prevent misunderstandings between stylists and clients?
What is Asking clarifying questions?
Name one reason professionalism is important in the beauty industry.
What is building trust, attracting clients, improving reputation, or increasing success?
What skill is necessary for effective teamwork and resolving conflicts?
What is communication?
Give one example of a cosmetology career goal.
What is graduating cosmetology school, passing state board, opening a salon, becoming an educator, etc.?
Name one habit that contributes to personal and professional success.
What is Being punctual, organized, responsible, respectful, motivated, or goal-oriented?