Talk that Talk
Our third party outside marketers that staff our Costco locations.
What is Smart Circle?
Must be in the system before an appointment.
What is a Costco Lead Source?
What check box must be checked on EVERY Costco appointment page?
What is the Costco Lead box?
How we portray ourselves to Costco customers.
What is Jacuzzi Bath Remodel?
How to look at a lead's information without Centah.
What is Costco Email Notifications?
The setter on a non-verified IV.
What is the Smart Circle rep?
We are NOT allowed to give this to Costco customers.
What is extra incentives/money off?
Where you would check if someone was IV.
What is the Costco Teams Chat?
This box is what is used to keep track of who verified a Smart Circle appointment so that they can be paid their bonus for each verification they complete.
What is the Costco Verified By section?
A good probing question.
What is "What do you mean by that"?
What you fill out when you come across a SC appointment where it was set with a non home owner.
What is SC Non-Verified Appointment form?
Keywords to listen for to determine if something is within our scope.
What is "basement, making it bigger, plumbing, concrete, changes in size, etc"?
What to do after you leave a voicemail after the first attempt to reach the customer.
You should not just rely on emails for information, you should instead...
What is verify the appointment like it's your own?