Role of Supervisor
teach, teach, teach
what is to develop your employees
FY26 Costco Sales
what is $297 billion dollars
SMART Goals
Specific, Measurable, Achievable, Results-Oriented, Time-Sensitive
What is the Food Court famous for
hot dog
what is the secret ingredient to a successful Front End
Teamwork
education
What we cannot see
Six rights of merchandise
the right merchandise, right place, right time, right quantity, right condition, right price
What is the purpose of a Counseling Notice
To Improve behavior
What is the biggest pizza days
Halloween, Super Bowl
What is the most valuable item that Costco sells
The Membership Card
disability
what you may be able to see
Birth of Costco Wholesale
1983
Supervisor Tool Box
Annual reviews, Progress reviews, Daily Coaching an feed back
What year did Costco introduce the famous hot dog
1985
What business is Costco in
People business
Color, Clothing
What you can see
Costco's Strategy
Keep it simple
80/20 ratio
80% of our time is spent with 20% of our low performing employees
What is the Deli's most sold item
Rotisserie chicken
Percentage of Members that abuse the return policy
1%
Code of Ethics
Obey the Law, take care of the members, take care of our employees, respect our suppliers, reward our share holders
Fortune 500 rank
13th
Stick to the facts
Accurate date, accurate location, accurate time, specific violation.
(If someone else reads the CN, would they understand what transpired?)
Seasonal Fresh department items
apple pie sudae, pumpkin pies, apple pies, cookies and cream cupcake
Where does Member Service begin
In the parking lot