The Way We Do Business
Obey the Law, Take care of our Members, Take care of our Employees, Respect our Suppliers, Reward our Shareholders
What is the Code of Ethics?
People of different backgrounds joining together
What is diversity?
Communication style that gets results, shows initiative, takers charge, and is decisive
What is Bold Style?
Majority of time spent with productive employees, remaining time spent between marginal production employees and high production employees.
What is the 80/20 rule?
Broke the first Egg during Egg Drop
Right Merchandise, Right Place, Right Time, Right Quantity, Right Condition, Right Price
What are the Six Rights of Merchandise?
Unconsciously incompetent to consciously incompetent to consciously competent to unconsciously competent
What is the Learning Cycle?
Communication style that promotes teamwork, generates excitement, and is persuasive
What is Expressive Style?
Specific, Measurable, Achievable, Result Oriented, Time Limited
What are SMART goals?
The MOST important factor to a team's success
What is communication?
Business element that support's company growth plan by encouraging employee to pursue Costco career and provides management tools
What is the Rothman Workplan?
Employees and Manager are part of a team
What is collaborative leadership?
Communication style that gets the facts, is organized, and analytical
What is Technical Style?
What employees most want from their jobs
What is appreciation of work done?
What G.R.I.P stands for
What are goals, roles, information, and people?
80% of our job should be done doing this
What is teaching?
Allowing employees to take responsibility for their jobs, and letting them make decisions for it
What is empowerment?
Communication style that accepts others for self, provides support, and considers others' feelings
What is Sympathetic Style?
Same standards apply to all employees
What is consistency?
Earned by following through on commitments
What is trust?
What you do when no one else is looking
What is character?
Assigning tasks you have responsibility for to coworkers or employees
What is delegation?
Includes more than just sound being received, includes interpreting and processing the sound
What is listening?
Paper that acknowledges employee appreciation, concern, or safety topic
What is a performance log?
Helping others get their job done by providing encouragement, answers, and guidance
What is support?