The Way We Do Business
Who recently stepped down as Costco CFO
Who is Richard Galanti
Bold
Expressive
Sympathetic
Technical
What does GRIP stand for
Goals
Roles
Information
People
What document that we as supervisors/managers can use when providing positive feedback and motivation?
Positive performance log
What are the 5 code of ethics of Costco
1. Obey the Law
2. Take care of our members
3. Take care of our employees
4. Respect our suppliers
5. Reward our shareholders
When dealing with an irate member or disgruntled employee, maintaining eye contact and not diverting your attention elsewhere would be an example of what?
Active Listening
For a tire shop employee, "improve damage control by reducing the number of damage claims from 3 (number we average per month) to 1 in a two month period" would be an example of what kind of goal?
SMART goal (more specifically a short term goal)
Focusing on spending more time with your more productive employees, than the low performers is the basis for which concept we learned in class?
80/20 concept (explain what that is)
Putting Crab and seafood on end caps during Lent season is an example of which of the six rights of merchandising
The Right Place
A) What's up Sarah, George is going to work 10 hours on Sunday. C ya, bye
B) Good morning Sarah, we had a call in today and wanted to notify you that some overtime has been approved for George by an AGM.
Which statement shows proper email etiquette?
Statement B
What are some characteristics of an effective TEAM?
- Positivity/Joy
- Listening
- Goal Driven
- Knowing each others strength and weaknesses
- Loyal/trustworthy
Provide examples of an incorrectly written counseling notice and a proper counseling notice
Incorrect: Wrong information of the employee, typos and spelling errors, no mention of the specific violation in Costco's handbook, out of context information.
Proper: Correct information of the employee, clean and free of typos and spelling errors, straight to the point and includes which violation of the handbook.