Show:
The Way We Do Business
Role of a Supervisor
Communicating for Results/Manage for Performance
Conflict Management & Problem Solving/Effective Teamwork
Costco History/ Fun Facts
100

Obey the Law Take care of our Members Take care of our Employees Respect our Suppliers Reward our Shareholders

What is Costco's Mission?

100
Past Performance + Skills Needed To Do The Job =
What is Behavior Based Interview Questions?
100
Bold, Expressive, Sympathetic, Technical
What is the Best Profile?
100
Goals, Roles, Information and People
What is GRIP
100
September 1983 in Seattle Washington
What is the First Costco location and date it opened?
200
Not letting members use expired coupons.
What is respect our Suppliers and Venders?
200
Performance consistently exceeds Standards. You go above and beyond and are an expert in that area.
What is Outstanding (O) on Performance Reviews?
200
Specific, Measurable, Achievable, Results Oriented, Time Limited.
What does SMART stand for?
200
Staying calm, Listening, Showing concern, Focusing on problem solving process and not the person.
What are key points in problem solving?
200
A converted airplane hanger
What is the first Price Club Store
300
Right Merchandise in the Right Place at the Right Time in the Right Quantity in the Right Condition at the Right Price
What is the Six Rights?
300
Job Bank Job Center Hire for Success
What are the tools for the Promotional Process on the Intranet?
300
A tool we can use for appreciation, concern and safety.
What is the Employee Performance Log?
300
Giving attention someone deserves. Be specific when giving positive feedback.
What is recognition?
300
Price has remained the same since 1985
What is the Hot Dog and Soda?
400
Diversity at Costco
What is the Rothmans Workplan?
400
A Newly Promoted Employee
What is Consciously Incompetent?
400
Productive Employees
Who you should spend the majority of your time with on the 80-20 Rule?
400
Specific training on how to do something
What are Job Skills?
400
This Costco has horse and buggy parking for the Amish.
What is Lancaster, PA
500
Identify Employee Needs, Ensure Equal Access to Processes, Provide Growth and Opportunities.
What is the Elements of the Rothman Workplan?
500
Responsibility, Authority, Accountability
What is Delegate?
500
Appreciation
What do employees want most from there jobs?
500
"None of us is as smart as all of us"
Who is Reggie Richards
500
Was once rumored to be the weirdest thing sold on Costco.com
What is the Casket?