Way we do business
How to be a supervisor
Communicating for results
Manage for performance
Effective teamwork
100

TO CONTINUALLY PROVIDE OUR MEMBERS WITH QUALITY GOODS AND SERVICES AT THE LOWEST POSSIBLE PRICES.

WHAT IS, OUR MISSION STATEMENT?

100

COMMUNICATION, FOLLOW-UP AND TRUST ARE ALL QUALITIES OF

WHAT IS, GOOD MANAGEMENT?

100

BEING OUTSPOKEN, DIRECT AND HAVING A TAKE CHARGE ATTITUDE IS WHICH STYLE OF COMMUNICATION?

WHAT IS, HIGH DOMINANCE?

100

THIS 5-LETTER ACRONYM ENSURES A GOAL IS NOT VAGUE AND HAS A SET DEADLINE.


WHAT IS, S.M.A.R.T.?

100

IN PROJECT MANAGEMENT, THIS 4 LETTER ACRONYM DESCRIBES A PERFORMANCE ENHANCEMENT MODEL FOCUSING ON GOALS, ROLES, INFORMATION AND PEOPLE.

WHAT IS, G.R.I.P.?

200

OBEY THE LAW, TAKE CARE OF OUR MEMBERS, TAKE CARE OF OUR EMPLOYEES, RESPECT OUR VENDORS AND REWARD OUR SHAREHOLDERS.

WHAT IS, OUR CODE OF ETHICS?

200

80% OF SALES IS GENERATED BY THIS PERCENTAGE OF PRODUCTS.

WHAT IS 20% OF PRODUCTS?

200

DURING A TEAM MEETING, YOU NOTICE A COLLEAGUE LEANING BACK CROSSING THEIR ARMS AND AVOIDING EYE CONTACT WHILE THE MANAGER IS SPEAKING. THESE ARE COLLECTIVELY KNOW AS THIS.

WHAT IS, BODY LANGUAGE?

200

OFTENN CREATED DURING PERFORMANCE REVIEWS, THIS DOCUMENT OUTLINES AN EMPLOYEE‘S CAREER GOALS, SKILL GAPS AND THE SPECIFIC ACTIONS NEEDED TO ACHIEVE PROFESSIONAL GROWTH.

WHAT IS, AN EMPLOYEE DEVELOPMENT PLAN?

200

EMPATHY, DECISIVENESS, EFFECTIVE COMMUNICATION AND ADAPTABILITY ARE KEY EXAMPLES OF THIS TYPE OF “TRAITS”.

WHAT ARE, CHARACTERISTICS OF AN EFFECTIVE TEAM LEADER?

300

RIGHT MERCH, RIGHT PLACE, RIGHT TIME, RIGHT QUALITY, RIGHT CONDITION AND RIGHT PRICE.

WHAT IS, THE 6 RIGHT OF MERCHANDISING?

300

 BI/ANALYTICS AND PNL ARE FOUND ON THIS PARTICULAR REPORT.

FINANCIAL DASHBOARD?

300

TEAMS USE THIS TO AVBOID CONFUSION, OVERLAP OR PEOPLE QUESTIONING THEIR PARTS OF A TASK.

WHAT ARE, CLEARLY DEFINED ROLES?

300

THIS CHECKLIST EVALUATES AREAS SUCH AS TRUST, SUPPORT AND RECOGNITION, CARING, TEAMWORK AGREEMENTS AND JOB SKILLS.

WHAT IS, THE ROLES CHECKLIST?

300

THIS TEAM EFFECTIVENESS MODEL STANDS FOR GOALS, ROLES, INFORMATION AND PEOPLE.

WHAT IS, GRIP?

400

THIS YEAR JIM SINEGAL AND JEFF BORTMAN FOUNDED IN SEATTLE, COSTCO WHOLESALE

WHAT IS, 1983?

400

IN 1999 COSTCO IMPLEMENTED THIS WORK PLAN, CREATED BY ONE OF THIER SVP’S

WHAT IS THE ROTHMAN WORK PLAN CREATED BY RONALD ROTHMAN?

400

ACCORDING TO MANY EMPLOYEE SURVEYS, THIS IS THE NUMBER ONE THING EMPLOYEES WANT FROM A COMPANY.

WHAT IS, FULL APPRECIATION OF WORK DONE?

400

THE PURPOSE OF THIS DOCUMENT OR DISCUSSION IS TO IMPROVE PERFORMANCE, NOT PUNISH THE EMPLOYEE.

WHAT IS, A COACHING?

400

IN THE GRIP MODEL, THIS IS THE FOUNDATIONAL ELEMENT THAT DEFINES WHAT THE TEAM IS COLLECTIVELY TRYING TO ACHIEVE AND HOW SUCCESS IS MEASURED.

WHAT ARE, GOALS?

500

IN THIS YEAR, COSTCO INTRODUCED ITS FIRST GAS STATION.

WHAT IS, 1995?

500

THE ASSIGNMENT OF AUTHORITY, RESPONSIBILITY AND TASKS FROM ONE PERSON.

WHAT IS, DELEGATION?

500

BEING OUTSPOKEN, MAKING QUICK DECISIONS, TAKING CHARGE AND SHOWING A STRONG ATTITUDE ARE INDICATORS OF THIS.

WHAT IS, HIGH DOMINANCE?

500

MANAGERS USE THIS FORMAL NOTICE TO GUIDE IMPROVEMENT THROUGH SUPPORT AND CLEAR EXPECTATIONS RATHER THAN DISCIPLINE.

WHAT IS, A COUNSELING NOTICE?

500

IN THE GRIP MODEL, THIS TOP ELEMENT FOCUSES ON INTERPERSONAL RELATIONSHIPS, TRUST, SUPPORT AND TEAM DYNAMICS.

WHAT ARE, PEOPLE?