S.M.A.R.T.
Goals
Goals
What does the "S" in S.M.A.R.T. stand for?
Specific
It's best practice to _ _ _ _ _ _ _ _ _ when delivering a Coaching / Review. (2 words)
Partner Up
What is Costco's Mission Statement?
To continually provide our members with quality goods and services at the lowest possible prices.
Managers & Supervisors spend ___% of our time with ___% of employees.
80% & 20%
What does the "M" in S.M.A.R.T. stand for?
Measurable
What is a tool we can use for Appreciation, Concerns, and Safety?
Employee Performance Log
What is the item number for KS Bath Tissue?
6262016
True/False: When writing a Counseling Notice, it is important that we stick to the facts.
True
What does the "A" in S.M.A.R.T. stand for?
Achievable
Nothing in an Employee Counseling Notice or Review should be a ________.
Surprise
What item has had the same price since 1985?
$1.50 Hotdog & Drink combo
What do employees want most from their jobs?
Full Appreciation of Work Done
What does the "R" in S.M.A.R.T. stand for?
Results-Oriented
The most effective form of feedback is Positive & _____ - Specific Related.
Job
Of all the cashews sold in the world, what percentage does Costco sell?
50%
It is respectful to give employees review __ ____. (2 words)
On Time
What does the "T" in S.M.A.R.T. stand for?
Time-Sensitive
What does the B.E.S.T. Profile stand for?
Bold / Expressive / Sympathetic / Technical
Finish this quote: "Remember, we sell stuff on ______. It's not Life or death; it's just ______." ~Eric, AGM
Pallets / Donuts
True/False: When navigating difficult conversations, we should let our emotions escalate and make it personal.
FALSE