Product Knowledge
What are the 3 R's
Repurpose, recycle, responsible
When doing a return, what are three very important steps to take?
1. Check that the product is in good shape (it must be able to be put out on the shelf and resold.)
2. Confirm the card number that the return will go back to.
3. input all the information into the return sheet
What was Cotopaxi's first store location?
74 Main St.
What does GEAR stand for?
Greet, Engage, Activate, Remember
How far can a Llama spit?
5 feet
10 feet
15 feet
30 feet
10 feet
What is the difference between natural down and synthetic down?
Many answers can be given, some include, that natural down is not an insulator when wet, yet synthetic is. Synthetic down is typically heavier. etc answers.
What is a good tool in Shopify to help you count cash correctly?
The counting tool
What year did Cotopaxi first start?
2014
What needs to be done when closing for the night?
Spruce, finger space, tuck straps
Count cash and enter into Shopify and excel
Input daily numbers into KPI sheet
Send nightly recap
turn music off and plug in hardware
What continent has the highest Llama population?
South America
What is the brand name of synthetic down used in the Capa line?
Primaloft
If a customer wants an item and we don't have their size/color, what is a good feature to use on Shopify to help them?
Look up other store that have them in stock that we can direct the customer too
What was the first product Cotopaxi released?
Luzon 18L
How many Cotopaxi locations are there currently open?
15 - with 16 coming soon in Berkley
What country is Cotopaxi Volcano located in?
Ecuador
What is a product we are releasing this fall that are brand new to the company?
Fuego Overalls
Debajo baselayers
rollerbags
chroma
any of the new bags/clothing items
If something is not connecting via Bluetooth to shopify, what is the first step you should take to reconnect it?
forget it from the iPad's Bluetooth and not just Shopify.
What countries are Cotopaxi's manufacturing done predominately in?
Philippines, China, Vietnam
Washington, Oregon, California, Utah, Colorado, Texas, New Hampshire
What Brazil mission is Davis Smith currently serving in?
Recife
What are Baffles in a jacket?
The horizontal stitching in the Fuego jackets to allow for movement.
If someone wants to return something, and they would like to change the card that the money is returned to, how do you do that?
You can't. The money must go back onto the card that paid, or can be put onto a gift card.
What are 2 of the F23 Seasonal Features?
Del Dia Chroma
Fleece
Kids expansion
Debajo baselayers
size inclusivity
What is the name of the young boy that inspired Davis and his wife in South America?
Edgar
What action do llamas do when they are happy?
"Pronk" - spring around bouncing off all four feet