Ch. 1-4
True or False: Patient centered-care is the act of providing care that is respectful and responsive to an individual patients preferences, needs and values ensuring that patient values guide all decisions.
True or False: Audiological counseling serves to educate the patient and provide personal adjustment/support.
True.
True.
Define self efficacy. What are three reasons self-efficacy is important? How do we raise self-efficacy?
Self efficacy is the confidence one has for performing a set of skills. Important because increases successful usage, satisfaction and benefit from hearing aids. Raise via mastery experience, vicarious experience and verbal persuasion.
Define health literacy.
What are three ways a limited health literacy can affect healthcare?
Health Literacy is the degree to which an individual has capacity to obtain, communicate, process and understand health information and services to make decisions appropiately.
Associated with poor understanding if disease, worse self-management, increases rate of hospitilization, poorer self-report health status and higher mortality.
Describe "Third Space".
True or False: Implicit bias is the unconcscious awareness of difference between ourselves and others.
Third space is where two parties share values to create something new.
True.
Change- things the patient say in support of making the change. Sustain- things PT says in support of not making the change
Which of the following are stages of grief?
a. guilt
b. acceptance
c. shock
d. anger
e. denial
f. joy
g. depression
h. bargaining
BQ: Define self-concept.
Shock, Denial, Anger, Bargaining, Depression, Guilt and acceptance. Not joy.
BQ: the way we describe ourselves, physical cahracteristics and awareness of uniqueness of ones life as examples.
Which of the following are aspects of the biopyschosocial model?
a. think about activity limitations
b. participation restrictions
c. environmental factors
d. personal factors
e. body structures
all da above. i know i know, so tricky lol.
Which of the following are tips for patient education?
a. use plain language
b. use vague language
c. speak fast and to the point
d. summarize key points
Plain language & summarize key points
Minority enculturation is the rejection versus acceptance of an adopted culture. Factors include age, immigration, length of residence, support system, socioeconomic status, education, age and gender
What are 3 signs of elder abuse?
Unexplained bruises, broken bones, sprains or dislocations. Drug overdose or not taking prescribed medications regularly. Brken eyeglasses or frames. Signs of being restrained. Threatening, belittling and controlling behaivor exhbiited by caregiver. Unusual weight loss, malnutrition, physical condition and clothing for the current weather.
What are some barriers to empathy?
True or False: Two types of emotional redirections are reaction formation and intellectualization. Reaction formation is when a PT avoids talking about the emotion related to the situation.
Egocentrism, Habituation, Generalization, Comparing, Multi-tasking, Needing to be right.
False; Reaction formation & intellectualization is right BUT intellectualization is the avoidance. Reaction formation is one behaivor conceals an impulse to protect against it.
Match: Introjection, integrated regulation, intrinsic motivation
a. achieve goals for reasons extrinsic to the self
b. extrinsic motivation suggested by someone else, not accepted by the patient
c. motivation from self such as enjoyment or satisfaction
a. integrated resolution
b. introjection
c. intrinsic motivation
All three of these things fall under "motivation" in the behaivor changes powerpoint.
Define Teach-Back technique.
True or False: Written materials increases self efficacy and better manages hearing aid usage.
Teach-back checks the patients understanding; benefits include improved recall of information, better self-management, better health outcomes and greater patient satisfaction.
True!
True or False: Burnout is a compex syndrome that involves emotional exhaustion, depersonalization and decreased accomplishment.
Which of the following are sources of burnout?
a. personal
b. work-related
c. client-related
d. audiology specific
e. all of the above
True
E. all of the above
What are the 4 categories within the Four Habits Model?
How do we rate these categories?
Invest at the beginning, ellicit patients perspective, demonstrate emphathy, invest at the end.
Rate 1 (poor) to 5 (exemplary).
Match Counseling theories: Person-Centered Counseling, Cognitive Counseling, Behaivor Counseling
a. utilizes positive and negative reinforcements
b. idea that "how we thinks affects how we act"
c. in congruence with ones self, relies on empathetic understanding
a. Behaivor counseling
b. cognitive counseling
c. Person-Centered
Put the stages of change in order: preparation, relapse, action, pre-contemplation, maintence, contemplation
When is it likely that a patients "decisional balance" will tip and make change?
Pre-contemplation, Contemplation, Preparation, Action, Maintence, Relapse
When the pors outwigh the cons of making the change.
What are some benefits to utilizing multi-media platforms?
They prove to be beneficial, take home dvd's increase hearing aid usage and success.
What are three signs of burnout?
Name two strategies to avoid burnout.
Physical, Emotional, Behaivoral
Healthy diet & exercise, life balance, support system, limit volunteering, take breaks and MANY more.
Match: Do (with deaf culture) vs Dont
a. use facial expression
b. get their attention
c. break eye contact
d. touch their hands
e. attempt ASL
f. take offense at direct questions
a. do
b. do
c. dont
d. dont
e. do
f. dont
Which of the following are social styles?
a. the analytical
b. the driver
c. the passenger
d. the assertive
e. the expressive
Which of the above is described by "task driven, keep emotions in check"? Which is "arent assertive or expressive of feelings"?
Analytical, Driver & Expressive
"Task driven" is Driver style.
"Arent assertive or expressive" is analytical.
Match: Affirmations, Reflections, Summaries
a. shows you listen and understand their perspective
b. go over comments and concerns; start with the negative and end with the positive
c. verbal support, supports positive behaivor(s)
a. reflections
b. summaries
c. affirmations
List 5 guidelines for written materials.
Clear graphics, break down complex material, use size 14 font, use examples of ideal behaivor, be culturally relevant, purpose stated clearly, language around 6th grade reading level, use bullets and headings AND many more.
psssssssssssssssst.......... click here for the answer
The longest questionaire is 145 questions long. It starts with a "C".
Match: Do vs Dont with diverse Pt's
a. expect all PT's to be comfortable
b. use informal greetings
c. rely on english
d. give pt's time to share with you
e. expect cultures to all be the same
a/b/c/e- DONT
d- do!