Agents of Change
Settings / Other
Consultation
Collaboration
Advocacy
Leadership
100

This role emphasizes influencing systems, policies, and environments to improve client outcomes beyond individual therapy.

What is an agent of change?

100

These agencies provide short-term crisis stabilization and assessment for individuals in acute distress.

What are crisis intervention centers?

100

This type of consultation focuses on improving the consultee’s skills rather than directly solving the client’s issue.

What is consultee-centered consultation?

100

This term describes professionals from multiple disciplines working together toward shared client goals.

What is interdisciplinary collaboration?

100

This ACA-endorsed model outlines counselor roles at individual, community, and public policy levels.

What are the ACA Advocacy Competencies?

100

This leadership style focuses on inspiring and motivating others toward a shared vision.

What is transformational leadership?

200

This counseling competency involves identifying systemic barriers such as poverty, stigma, and discrimination.

What is advocacy competence?

200

This setting often includes interdisciplinary teams addressing mental health, substance abuse, and medical needs.

What are community health centers?

200

In this model, the consultant works collaboratively rather than acting as an expert authority.

What is the collaborative consultation model?

200

This is the process of coordinating care across providers to ensure continuity and effectiveness.

What is care coordination?

200

This level of advocacy focuses on helping a client navigate systems and access resources.

What is client-level advocacy?

200

This leadership style emphasizes structure, rewards, and task completion.

What is transactional leadership?

300

This model encourages counselors to move from intrapsychic focus to systemic intervention.

What is the ecological model?

300

These agencies focus on reintegration and support for individuals involved in the criminal justice system.

What are reentry programs?

300

This consultation focus addresses behavioral interventions and environmental modifications.

What is behavioral consultation?

300

This collaboration skill involves clearly defining roles and expectations among team members.

What is role clarification?

300

This level involves influencing legislation or public policy to create systemic change.

What is systems or policy advocacy?

300

This leadership quality involves self-awareness, self-regulation, and empathy.

What is emotional intelligence?

400

These are two levels at which counselors act as change agents: individual-level and this broader level.

What is the systemic level?

400

This type of agency specializes in supporting victims of abuse, offering shelter and counseling.

What are domestic violence shelters?

400

This occurs when a counselor provides expertise to another professional without direct client contact.

What is indirect service?

400

This barrier to collaboration occurs when professionals have conflicting goals or communication styles.

What is interprofessional conflict?

400

This ethical principle supports promoting client welfare and well-being.

What is beneficence?

400

This leadership responsibility includes addressing ethical dilemmas and modeling professional behavior.

What is ethical leadership?

500

This concept refers to a counselor’s awareness of power, privilege, and oppression in systems.

What is multicultural competence?

500

These programs are designed to provide care and structure for individuals during daytime hours without hospitalization.

What are partial hospitalization programs (PHPs)?

500

This ethical principle requires consultants to operate within their scope of competence.

What is competence?

500

his framework emphasizes shared decision-making and mutual respect among professionals.

What is team-based care?

500

This advocacy action involves raising awareness and educating the public about mental health issues.

What is public awareness advocacy?

500

This leadership skill involves guiding teams through organizational or systemic transitions.

What is change management?