The Helping Process
The first stage of the helping relationship where empathy, trust, and cultural sensitivity are key/essential.
What is Rapport and Trust Building?
The nonverbal behavior makes up 55% of emotional communication.
What is body language?
This acronym stands for the structure used in progress notes (Subjective, Objective, Assessment, Plan).
What is SOAP?
Piaget’s stage where abstract thought begins (ages 11–16).
What is Formal Operational Stage?
This law ensures client privacy and controls access to medical records.
What is HIPAA?
During this stage, the client identifies their main concern and the helper fathers key background information.
What is Problem Identification?
Carl Rogers described empathy as seeing the world through this lens.
What is the client’s internal frame of reference?
These medications affect psychological functioning, such as antidepressants or mood stabilizers AND name two groups of psychotropic medications.
What are Psychotropic Drugs?
What are Antipsychotics?
What are Mood Stabilizers?
What are Antidepressants?
What are Anti-anxiety agents?
What are Stimulants?
Kohlberg’s level focused on seeking approval and following rules.
What is the Conventional Level?
This famous case established a therapist’s “duty to protect” others from threats.
What is Tarasoff v. Regents of the University of California?
The helper and client work collaboratively on specific goals in this stage.
What is The Work Stage?
When you use your own experiences carefully to build connection, this technique is being used.
What is Self-Disclosure?
The process of connecting clients to other professionals or services.
What is Making a Referral?
Freud’s structure that follows the pleasure principle.
What is the Id?
This ethical concept involves respecting a client’s ability to make their own choices.
What is Self-Determination?
This is the final stage of helping where the relationship ends professionally and intentionally.
What is Closure?
This skill allows time for reflection and can make some helpers uncomfortable.
What is Silence?
This ensures clients are maintaining progress after counseling ends.
What is Follow-up?
Erikson’s stage of young adulthood centers on this psychosocial conflict.
What is Intimacy vs. Isolation?
According to the NOHS Code of Ethics, human service workers must act with integrity, honesty, and ____.
What is Genuineness?
The written statement explaining confidentiality, fees, and limits of the helping relationship.
What is a Professional Disclosure Statement?
This advanced skill involves highlighting inconsistencies in what clients say or do.
What is Confrontation?
This process ensures goals are realistic, measurable, and collaborative.
What is Treatment Planning?
This theory suggests reality is shaped by the language and stories of our culture.
What is Social Constructionism?
A human service worker must balance ethical obligations to the client, agency, and ____.
What is Society?