Billing
Marketing
Front Office
Company Timeline
Clinical
100

What is the name of the Electronic Health Record CALTD uses? 

Therapy Notes 

100

What staff members helps Melissa with our social media platforms? 

Madison Halbrooks 

100

What location does Rachel Ceule work out of? 

Swansea 

100

What year did CALTD move to Swansea?

2025

100

How much CEU allowance do PT therapist get? 

200.00 

200

Name one of the two billing portal forms. 

Auto Charged Authorization Form OR Client Insurance Form

200

Who do I email if I want to attend a marketing event? 

Melissa Tinsman 

200

What is CALTD phone number? 

618-972-1568

200

What year did we move to our current CC location?

2023

200

When do notes need to be completed?

Within 24 hours 

300

How much is a late cancel fee? 

120.00 

300

What Social Media Platforms hoes CALTD utilize? 

Facebook, Linkedin, Instagram 

300

What hours do front office team work? 

M-Th 8:30am-5pm

Friday 8:30am-2:30pm

300

What year did CALTD open Troy North location? 

2022

300

How often are treatment plans updated? 

Every 120 days 

400

How would a patient make a payment online? 

They would go to CALTD website and click "make a payment" tab then hit "pay now". 

400

Name 2 Chambers that CALTD is a member of? 

Troy-Maryville

O'Fallon-Swansea 

400

What email do you use if you want to send an email to all front office team? 

DL-frontofficemanagers@counselorsassociates.com

400

What year did our 1st prescriber, Jaime Becker, join CALTD at Troy South?

2021

400

When documenting medication in a progress note which needs to be included? 

Name of med, dosage, how many times per day and name of prescriber.  

500

What is the billing phone number?

618-972-2866 or 618-974-5815

500

What is Melissa Tinsman's title? 

Community Outreach and Marketing Manager

500

Name all of the people included in a "front office chat"?

Allyson, Chessa, Gigi, Rachel and therapist  

500

What year was CALTD founded?

2010

500

What is the exact time needed to use 90832 code?  

16-37 minutes