QUARTZ
What quartz brand has a lifetime transferable warranty?
Cambria
What sink brand can be seamless integration into laminate?
Karran sinks
What must be installed for the template?
•EVERYTHING we are installing the countertop on must be in place, level and secured for the template; if anything changes a remeasure is required
Will my seams be visable on granite?
YES! you can see and feel seams on granite.
Tracking a job is easy using this tool
What is moreware
Can I put a hot pot on my quartz Countertop?
NO.
Always protect your investemnt by using a trivit. If you cannot touch it with your hand you should not put it on your countertop
Is loose splash available in post form?
Yes it is.
Bonus: Is there a custom charge?
When reusing your existing sink or cook-top in new counter. What is process for measure?
Must be removed prior to measure.
Bonus: explain why!
Should I view my granite and why?
Yes. You should come to view your granite slab once we bring it in. to view layout,how movement will flow.
Bonus: what should I review on granite at the time of sale?
Are corners on laminate chargeable?
Yes. Always.
Bonus:
What are the options you can do on corners?
Are quartz seams invisible?
No. You can see and feel seams.
Bonus:
Can customers go to view slabs of quartz?
What is the warranty on laminate and what does it cover?
1 year labor warranty which covers fabrication and installation
Who MUST be home for template and install?
Decision maker. (over 18 years old and can make final decision)
If a customer wants a granite not on quarry wall can they go to Shell Fab and pick one?
Yes. We have a stone gallery. They should make an appointment.
Bonus: will the price be the same as in store? Will it be eligible for promotions?
What is the cost for Granite gold protection and how many years does it cover?
399.00
10 years of protection
Bonus:
what does that come out to per day for 10 years?
which brand of quartz is made in the USA?
Cambria
What custom edges are available with Wilsonart?
crescent edge,bevel edge,self edge.
When selling Fab and Deliver, what should drawing be sent to Shell Fab on?
F&D sheet.
Everyone should have PDF to print when needed.
Is granite porous or non porous?
Porous.
Bonus:
Is granite sold at Home depot sealed?
When a template cannot be completed,what is the charge?
What is 200.00
BONUS: where is this charge listed?
Double Bonus: what are some reasons a template cannot be completed?
Is quartz porous or non porous?
Non Porous
How are custom edges sold?
12 foot sticks
If replacing existing wall tile what should happen before we come to measure?
Wall tile must be removed and wall prepped and ready for measure. New tile goes on after countertop install.
What is the warranty on granite?
15 year warranty - covers food and beverage stains.
What should I clean my Countertops with?
Mild soap and water OR Granite gold cleaner(sold in store)