Marriott Bonvoy
- 10-24 Qualifying Nights a Year
- Priority Late Checkout
- Ultimate Reservation Guarantee
What is Silver Elite?
- 25-49 Qualifying Nights a Year
- 2PM check out
- Complimentary Wi-Fi
- Ultimate Reservation Guarantee
- Enhanced room upgrade
- Elite welcome gift or points
What is Gold Elite?
What should we always provide the guest?
What is warm welcome?
Points Possible to Earn = 16
What is the Approved Chat Response time?
4 Minutes
Detailed information on upcoming request for Meeting Room or Group
Lead Sheet
- 50-74 Qualifying Nights a Year
- 4PM Late Checkout
- Complimentary Enhanced Wi-Fi
- Ultimate Reservation Guarantee
- Enhanced Room Upgrade
- Elite Welcome Gift or Points
What is Platinum Elite?
Welcome gift for the guest, that can be used at the front desk or bistro.
What is a $10 F&B Credit?
What is worth 2 points and part of your daily routine?
What is Nametag?
Guest has to be moved due to issue with room/appliance.
What is Work Order?
2 pumps vanilla, steamed milk 1/2 rim, 1 shot of espresso, cross hatch and double circle caramel sauce.
What is a Tall caramel macchiato?
- 75-99 Qualifying Nights a Year
- 4PM Late Checkout
- Complimentary Enhanced Wi-Fi
- Ultimate Reservation Guarantee
- Enhanced Room Upgrade
- Elite Welcome Gift or Points
What is Titanium Elite?
This rate is not to be used for business travel.
What is The Explore Rate and Explore Friends Rate?
Guest name used during experience when known?
What is 4 points?
Early Departure, Late Check-out, Guest Requests. What is needing to be done with the information above?
What is Communication?
Meeting agreement for date, set-up and payment.
What is a BEO?
How many Marriott Bonvoy Enrollments should we have a month
What is 38?
Guest checks in at 11PM they're allowed to check out at 11PM.
What is Your24?
Listen - Listen to Everything to guest without interrupting.
Empathize - A simple "I can understand that" could change everything.
Apologize - Be sincere a guest can tell when you're faking it.
React - Find a solution or find someone else to help.
Notify- Notify a manager/supervisor immediately.
What is LEARN?
What items are a must in Market Beverage Fridge
Red & White Wine
Beer
Soda
Water
What are the procedures when a vehicle is broken into
Call Police
Try and make contact with guest if possible
Have Security and Guest fill out incident report
Log in Quore as complaint
- 100+ Qualifying Nights a Year & $23,000+ USD in Annual Qualifying Spend
- 48 Hour Guarantee
- 4PM Late Checkout
- Your 24
- Complimentary Enhanced Wi-Fi
- Ultimate Reservation Guarantee
- Enhanced Room Upgrade
- Elite Welcome Gift or Points
- 6PM Cancelation Waive
- Dedicated team to assist guest
What is Ambassador Elite?
- Exclusive membership to this program is by invitation only through Marriott International's CEO.
- NO external Public Relations or Communications about this Program.
- UNPUBLISHED PROGRAM & CAN ONLY BE DISCUSSED WITH MEMBERS OF THE PROGRAM
- Receives all benefits of Ambassador Program
- Must be walked to escorted to room, with higher management.
- Meet and greet with GM
- Does not need to provide credit card at arrival.
- If we cannot verify membership, we must call ambassador liaison line.
What is the Cobalt Program?
One thing we should ALWAYS say to guest, even when we have already assisted them.
What is additional assistance offered?
Points Possible to Earn = 4
What Request Code is used to verify the Associate Rate
I1
- Yogurt Cup
- Fruit Cup
- Cesar Salad
- Turkey BLT
What is Required Market Fresh Food?