Tenant
Who are the property management on site ?
Sabrina and Michelle
What is the name of your Resident Services Coordinator?
A. Shawn
B. Sabrina
c. Carlos
D. Jennifer
A. Shawn
What are the two Case Management Teams on Site ?
Telecare & Wellspace
WEho is the maintenance manager and Janitor of Courtyards ?
a. Steve and Derek
b. Steve and Danny
c. Steve and Darell
C. Steve and Darell
Resident Services is able to assist in the following EXCEPT?
a. Application assistance
b. Food bags
c. Programs and Events
d. providing Medications to residents
D. Resident Services is not able to provide any meds to residents, as we are not health professionals, but would recommend connecting with your case manager to further discuss meds by contacting your Dr.
True or False? case managers duties are to make sure you are progressing in your home?
True? Evaluating clients’ progress periodically and making adjustments as needed to improve outcomes
What do you do if your AC has broken down ?
a. Let Sabrina and Michelle know
b. Submit a work order
c. have case managers submit a work order on your behalf.
B. Submit a work order, work orders can be found in front of the office with the desk clerk.
True or False, Residents have to check in/sign out their guests after every visit ?
True
True or False? RSC are able to help residents with applications but it is best to inform case managers first for further assistance.
True, it is important to notify case managers first with any type of assistance needed. This will let your case manger know what are your needs and how they can further support you.
if there has been a change in any health related issues who do you report the changes to?
a. Resident Services
b. property management
c. Case manager
Case Manager
True or False? if tenants lose their keys, they will have to pay a $10 fee for each key and full set of keys $30
True, each key replacement is $10, residents will have to pay property management.
Who will get the charges if there is a criminal offence committed on the property? eg. drug dealing a) landlord b) tenant c) both
C) both
True or False, tenants are able to have their guest overstay for a maximum of 6 days ?
False. Guest are able to overstay 1 overnight/ three days. Accommodations can be made by contacting/ notifying property management for further overnight guest extension.
What best describes RSC jobs and duties ?
a. Work with property staff, families and community agencies to identify and address resident problems before they reach crisis proportions.
b. Develop a comprehensive understanding of residents
c. Be an active member of the site team, working collaboratively with the property manager and other site staff to meet property needs and resolve resident problems. Work with residents to resolve conflicts with neighbors
D. All of the Above
D. All of the above
Which of the following do you have to report to your case manager?
a. Change of income
b. Changes of any health related issues
c. Any concerns regarding housing
d. All of the above
D. All of the Above
true or false? reasonable accommodations can be made to your home with the approval of property management
True, any changes/modifications have to be approved by property management in-order for maintenance to make any changes in your unit.
What happens when a tenant stops paying the rent?
A notice of termination is sent.
What type of programs would you like to see be offered at Courtyards ?
no wrong answers, we would love to hear your input !
true or false? you can contact your case manager to set up a payment plan incase resident is not able to pay full amount of rent
True, by informing your case managers, case managers are able to communicate with property managers to arrange a plan.
Name 1 or a few responsibility maintenance does ?