Houskeeping
What is the service called after a two night stay?
What is Full Service?
Why does Marriott not carry coke products?
Bill was given a loan from Pepsi when in need and coke would not. Since then they have been partnered with Marriott.
What is to create an impression?
December monthly topic
Guests at the hotel can enjoy this service that helps them stay fit while traveling.
What is the fitness center?
This must be in order left to right
what is shower supplies:
Left: Shampoo • Middle: Conditioner • Right: Body Wash/Shower Gel
This chain of hotels, which includes Courtyard, is known for its red roofs and global reach.
What is Marriott?
What is 15/5 rule
Follow the 15 / 5 Rule
Make eye contact and smile at 15 feet (4.6m or 15 steps) o
Maintain eye contact at 5 feet (1.5m or 5 steps) o Provide a warm greeting/welcome
What room is 1855 sqft
What is the ballroom/meetingroom?
what is the pillow test?
Place pillow on a flat surface • Place both hands palms up, under each end of the pillow o Make sure hands are 2 inches from the end of the pillow when folding • Fold one hand on top of the other, but do not push down • Hold for a count of 3 seconds and then release by removing hands • If your pillow opens flat within 8 seconds, it will pass the test • If your pillow does not open flat within 8 seconds, it will not pass the test
The first Courtyard by Marriott hotel opened in this year, changing the landscape of business and leisure accommodations.
what is 1983?
What must the in room closet contain?
1. • Hangers: o (6) Regular o (4) Clip •
2. (1) Valet bag - current Brand Voice specification
3. (1) Valet ticket per bag o Ticket to state service level (e.g., same day/next day)
4. Iron • Iron organizer • Ironing board
The Courtyard Norwich opened at this time
What is 1997?
I am stored in a cabinet. People use me to sleep
What is a bed pack for the sofa bed?
An incredible program was invented in 2019 to offer free loyalty program that offers members a variety of benefits.
What is Marriott Bonvoy?
Every department has this question on the BSA
Was the guest offered additional service?
This amenity at the hotel allows guests to relax while enjoying a variety of fresh food and beverages.
what is the bistro?
This must be set within 2 minutes of actual time/
What is an alarm clock?
In May 1927, this company began as an A&W Root Beer franchise in Washington, D.C.
What is Marriott International?
If a guest has an issue, what is the name of the model we follow?
What is LEARN?
This feature of the Courtyard by Marriott allows guests to check in or out digitally using their phones.
What is mobile check-in?