WHEN?
WHEN IS COVERAGE DISCUSSED WITH AN INSURED?
AT FNOL AND DURING MIC-INSURED.
WHAT COVERAGE IS DISCUSSED WITH INSURED?
COLLISION, COMPREHENSIVE, PDL, TRANSPORTATION EXPENSE/RENTAL REIMBURSEMENT
WHAT DO WE SAY TO A CUSTOMER WHEN THEY INQUIRE ABOUT PREMIUM INCREASE?
Mr./Mrs. _____, there are many factors that determine insurance rates.
Some of these factors may not be known until after your claim has closed and our underwriting department has examined your policy.
The results of an underwriting review might not be known for weeks or even months. The Allstate Claims Department is never notified of any changes to your policy premium. However, if and when there is a change to your policy premium, your agency will be your best source of information.
WHAT STATE REQUIRES DOCUMENTATION ON CHILD RESTRAINT SYSTEMS?
CALIFORNIA
WHAT AUX DO WE USE FOR MORNING HUDDLE?
AUX 3: TEAM MEETING
WHEN IS COVERAGE DISCUSSED WITH A CLAIMANT?
IT IS NOT
WHAT CAN BE DISCUSSED WITH CLAIMANT AFTER LIABILITY IS ACCEPTED?
LOU
HOW TO HANDLE INSURED CONCERN WITH DEDUCTIBLE IF NOT AT FAULT?
You aren’t at fault for this loss and are concerned as to why you have to pay. While Allstate see’s that you are not at fault for this claim, your deductible is the portion of your policy that you agree to pay upon completion of repairs regardless of fault. Once payment has been issued, we will attempt to pursue the other party for your deductible along with any money paid by Allstate. If we are successful in our recovery efforts, we will reimburse you your deductible.
WHICH STATE/S REQUIRE LIENHOLDER DOCUMENTATION?
ARIZONA, MISSISSIPPI AND TEXAS
WHAT AUX DO WE USE FOR AFTERNOON DEBRIEF AND PODS?
AUX 6: TRAINING
WHEN IS LOU DISCUSSED WITH CLAIMANT?
ONCE LIABILITY HAS BEEN ACCEPTED, STEP 7 OF MIC-INSURED
WHAT COVERAGE TAKES CARE OF DAMAGES TO CLAIMANT VEHICLE/NON-AUTO DAMAGE?
PDL
WHAT DO YOU DO IF INSURED REFUSES TO HAVE COVERAGE CONVERSATION?
SELECT "DID NOT READ" AND DOCUMENT "(FIRST AND LAST NAME) REFUSED COVERAGE CONVERSATION."
WHAT IS REQUIRED IN ORDER TO ISSUE A SINGLE PARTY CHECK TO A CUSTOMER IF THE PAYMENT IS OVER $3,500?
CLEAR TITLE
WHAT AUX CAN ONLY BE USED WHEN YOU ARE ADVISED TO DO SO?
AUX 4: PROJECT
NEVER. WE WILL ADD TASK FOR THE UMPD DEPARTMENT TO HANDLE.
WHAT COVERAGE TAKES CARE OF TOWING BILLS ON COLLISION/COMPREHENSIVE CLAIMS?
HOW TO HANDLE A COVERAGE DISPUTE? SUCH AS: INSURED BELIEVES THEY SHOULD HAVE RENTAL COVERAGE OR THEIR DEDUCTIBLE SHOULD BE $500 INSTEAD OF $1,000
AT FNOL- CHECK "INSURED DISPUTES THEIR COVERAGE"
POST-FNOL- WE WILL ADD "Review Coverage by CIU Adjuster TT04311"
WHICH STATE/S CAN WE NOT DISCUSS PDL?
CONNETICUT AND RHODE ISLAND
WHAT AUX IS USED FOR OUTBOUND CALLS?
INBOUND: AUX 9
OUTBOUND: AUTO IN
WHEN CAN YOU DISCUSS COVERAGE WITH INSURED ON MCO OWNED CLAIM?
WHEN ESTABLISHING RENTAL AND SETTING MOI (SCRIPTING)
WHAT COVERAGE TAKES CARE OF DAMAGES WHEN INSURED HITS THEIR OWN CAR OR PROPERTY?
NONE, AN INSURED CANNOT BE LIABILE TO THEMSELVES. PDL DOES NOT APPLY TO INSURED AUTO TO AUTO OR INSURED AUTO TO HOME.
HOW TO HANDLE A DIMINSHED VALUE INQUIRY?
ADD TASK FOR DV ADJUSTER TO REVIEW AS EXPRESS CANNOT MAKE THE DECISION WHETHER DV IS COVERED OR NOT.
WHICH STATE/S ARE WE NOT ALLOWED TO DISCUSS ANY COVERAGES?
NEW HAMPSHIRE
WHAT AUX IS LIMITED TO 5 MINUTE INCREMENTS AND CANNOT BE USED BEFORE/AFTER SHIFT START, BREAKS AND/OR LUNCH?
AUX 8: PERSONAL