Protocols
Contact has been Vaccinated...what should I do?
Verify Demographics with contact (Name, Address, DOB, Phone Number, Spellings)
Obtain Vaccination Info
--Type: Moderna, Pfizer, JJ
--Dates: Dose 1 & Dose 2
--Lot Number: Dose 1 & Dose 2
--Location
Email supervisor to submit Vaccine Verification
How many doses of the Vaccine are there?
Pfizer: 2
Moderna: 2
Johnson & Johnson: 1
Where can I find the Meeting(s) for this Week?
Where can I find the CT Protocol?
Teams Icon-Meetings for the Week-VCC Meeting Schedule
Teams Icon-Contact Tracer Resources-CT Protocol
Where can I find Commcare Notes Protocols? (Which Section)
CT Protocol-Section 5D
Contact was positive 1 month ago...
Email Supervisor to verify previous positive test
Supervisor will email back MPI#, leave as a note on file and then close as "90 days positive, exempt" option
90 Days in Nassau and Suffolk
Do Domestic Travelers have to quarantine after 4/1?
NO! :)
Can I submit an LN Request for Travelers?
Check the Morning Report
Should each note on Commcare reflect which attempt of 3-3-2 I am on?
YES!
Examples:
Maryam Yousaf VCT- Day 1, attempt 1: Called for initial interview, 3X at 1:38, no answer, left voicemail on final attempt
Maryam Yousaf VCT- Day 1, attempt 2: Called for initial interview, 3X at 4:17, no answer, left voicemail on final attempt
Maryam Yousaf VCT- Day 2, Final attempt of 3-3-2 rule: Called for initial interview, 3X at 10:52, still no answer. Closing file- attempted for 2 days/unable to reach
***School File: Will Notify Supervisor***
Why are my SMS Follow-ups not closing automatically?
If the Contact has responded with anything other than asymptomatic OR has missed any responses, the SMS WILL NOT close automatically and Tracers must manually close these files at end of QT
PCG Files Include...
School Setting: SS
Households: HH
Workplace: WP
Other
Where can I find the Vaccine Verification Results?
Team Icon
Vaccine Verification Results Channel
Vaccine Validation Results
If I am covering a teammates files, do I have to leave a note?
YES!
Leave a detailed note outlining the attempt to reach contact with the same details you would leave on your own contact file
Domestic Travelers still have to quarantine if they are in Commcare after 4/1?
No, Domestic Travelers do not have to Quarantine after 4/1, if you see a file with the exposure date of 4/1 or after, you close as "Registered in Error"
If I was exposed to COVID, when can I experience symptoms?
What are some symptoms of covid?
Symptoms may appear 2-14 days after exposure to the virus. People with these symptoms may have COVID-19:
Fever or chills
Cough
Shortness of breath or difficulty breathing
Fatigue
Muscle or body aches
Headache
New loss of taste or smell
Sore throat
Congestion or runny nose
Nausea or vomiting
Diarrhea
What is the Purpose of the Morning Report? How often should I read it? Where can I find it?
The Morning Report includes:morning with reminders, cluster updates, and managers and css leads coverage.
Read DAILY!!!
Teams Icon-Morning Report (Channel)
What does a Good Note include?
What to include in a Note
Your first and last name.
Your position virtual contact tracer or VCT (fyi-Contact Tracers from the local DOH should be including a DOH position identifier by their name)
The time of day you made a call.
A professional, brief description of your actions and the Contacts actions. Who did you speak with? If they have symptoms, in addition to including
The symptoms in the check off symptoms section, please describe the symptoms in the note as well.
What if my contact is having an ACTUAL immediate medical or other life threatening emergency
If a Contact is having an ACTUAL immediate medical or other life threatening emergency when you are on the phone with them, Tracers should ask the Contact if they need an ambulance. Ask the Contact if there is anyone else in the home. If there is another responsible person in the home who can make the call, Tracers should just stay on the call with Amazon Connect while the other person in the home calls 911. Once the Tracer hears that an ambulance has arrived, the Tracer can end the call and must report the incident immediately to their Supervisor who is on duty.
If there is no one else in the home, and the Contacts life seems in imminent danger, the Tracer should CALL 911 using their own telephone. (do not call 911 using Amazon Connect) Tracers should call 911 with their own phone but also keep the Contact on the line on Amazon Connect, until the ambulance or police arrive. See steps for calling 911 below:
I have my vaccine...all is good in the world...right?
Wrong!
You should still wear a mask, avoid large gatherings and practice social distancing
If I am not automatically muted in a meeting, what should I do?
1. try to mute yourself
2. Quietly Listen to the information that is being presented
School Contact Note should include... (give example)
Your Name + Title
Date and Time of Call
A professional brief description
Example:
Maryam Yousaf VCT- Called at 4:12 at 5165555555 Initial interview complete, spoke with Mom Stephanie. No symptoms, and no underlying medical conditions. Contact was tested 1/1, rapid test and results were negative. Contact is a student at Garden City High School, 170 Rockaway Ave, Garden City, NY 11530, (516) 478-2000. Contact is an 9th grader and attends school as a hybrid student, 3 days in person Monday/Wednesday/Friday and 2 days remote Tuesday/Thursday. Contact is dropped off and picked up by school bus. Agreed to quarantine, mom will follow up with daily sms