General
Offers/Bonuses
Macros
Account Issues
100
Our main source of communication with the rest of Ibotta Care as well as a place to find important updates.
What is ... Slack?
100
https://admin.ibotta.com/firehouse/offers/1491143
The Saver purchased 4 of the Perfect Bars. How much cash back should the Saver receive based on the offer details?
What is ... $2.48 for the purchase of 2 = BOGO with a Redemption Max of 1.
100
A Saver writes in about their Safeway order. You find a pending receipt in Admin. The Validation Type is 'app' and the Attribution Method is 'affiliate.' Which macro should you use to proceed in this case?
What is ... Escalation::From CPG 1::To Ecomm 1::Private Comment
*Be sure to fill in the reason for the escalation.
100
If you are unable to locate a Saver's account due to the lack of information and/or an accurate email address not being provided. How would you handle the case?
What is ... Ask the Saver for more information by using the Account::Privacy::Not in System macro.
200
A tool we use to track when we come in for the day, breaks, lunches, out for the day, and our tickets.
What is ... Tymeshift?
200
You are trying to moderate a Walmart receipt for a Pedialyte offer. However, after moderating for it, you discover the offer did not attach to the receipt. What would be your next step in troubleshooting this offer?
What is ... Determine if the offer was already redeemed through Walmart Cash.
This information can be found on the Customer Offer Details page by reviewing the Related Anti-Stacking Events bucket
200
When we use the Quick Credit Tool (QCT) to give cash back, which macro(s) should we use?
Shells::Able to Credit & Inserts::Able to Credit::QC::Evergreen
*Look out for the carets the must be filled in <<>>.
200
Is this Saver on the current verison of the Ibotta app?
Review the KB: Product Updates to help you with your answer.
What is ... No?
300
E&U Stands for...
What is ... Emails & Updates?
300
Is this bonus static or dynamic?
What is ... Dynamic?
Bonus Question: What is the difference between a Static and Dynamic bonus?
300
A Saver writes in for missing cash back. They are asking for cash back for the purchase of Rimmel Lip Stick. They said they received $2.00 initially and is missing an addintional $4.00. After investigating, you determine they purchased 3 of the products at $2.00 each. You are able to moderate for the 2 additional purchases in POC and cash back is applied to the receipt. What macro(s) should you use to respond to the Saver?
Shells::Able to Credit & Inserts::Able to Credit::Moderation::MRO
**Remember negatives on a receipt show as a positive ledger.
300
A Saver writes in because they are trying to reset their password. After several attempts, they reach out to Care because they are not receiving the password reset email. How would you assist this Saver?
What is ... Clear Appboy Blocked List, Resend the password, and finally send the Account::Password::Step 2 - Resent Email macro
*Always attempt this in Zendesk first. If you receive an error message in ZD, you must do these steps in Admin. If done in Admin, don't forget to leave a comment on the account.