CPI Basics
What does CPI stand for?
Crisis Prevention Institute
How do people show anxiety level in verbal communication?
Shutting down, fast paced, irrational thoughts verbalized, loud tones, others?
What are some cues a person is in the Defensive stage?
Refusal to cooperate, shouting at you, challenging you, or intimidating you.
What's the appropriate intervention to use when a person is experiencing Risk Behaviors?
Safety Interventions
What is one of the four guiding philosophy principles of CPI?
Care, Welfare, Safety, Security
What does anxiety indicate about someone experiencing it?
A change in typical behavior, distress due to unmet needs, triggers in the environment, or factors that may be out of their control.
What is the best staff approach to use when someone in in the defensive stage?
Directive
How should staff approach someone in the anxiety level?
Empathetic, non-judgmental approach.
What are some examples of the directive approach for staff to take with someone in the defensive stage?
Keep it short and simple, stick to the topic, provide choices, allow venting, provide time for them to process, assess the level of risk, call for help if needed.
What are the two "arms" of the Decision-Making Matrix on how to respond to a behavior?
Severity of Harm it can cause and Likelihood of Behavior happening.
What is the purpose of CPI training and implementation?
De-escalation
What is the definition of a precipitating factor of behavior?
Factors that influence behaviors
What is one good intervention to use when attempting a limit setting approach?
Interrupt and Redirect, Desired Behavior=Desired Outcome, and Fail Safe Choice
What are some verbal and environmental non-restrictive interventions you can use with someone in Risk Behaviors?
redirecting them to another area, redirecting others to another area, remove harmful items from area, continue supportive strategies to understand the need, directive strategies and limit setting to redirect and interrupt.
What are the four stages of the Crisis Development Model on the behavioral level of the client?
Anxiety, Defensive, Risk Behavior, Tension Reduction
What does rational detachment mean in crisis prevention?
Remaining professional by managing your own behavior and attitude.
What does a Fail Safe Choice mean when limit setting with a person in defensive behaviors?
Giving two acceptable options.
Tension reduction.