Crisis Development Model
What is the first stage in the crisis development model and the corresponding staff response?
Anxiety and Supportive
What is the definition of the integrated experience?
Behavior influences behavior
What are different forms of communication?
Verbal, Paraverbal, and Nonverbal.
What stage does the verbal escalation continuum take place?
Defensive
When a youth begins to cry or process after a crisis, the youth has reached what stage?
Tension Reduction
When an individual begins to lose rationality and challenges authority, this is what stage in the crisis development model?
Defensive. Staff should respond with being directive.
How is the integrated experience and the crisis development model related?
The behaviors that are presented from the youth have an equal response from staff. (Behavior matches behavior)
Tone, volume, and rhythm of speech is the form of what type of communication?
Paraverbal Communication.
What is the first stage of the verbal escalation continuum?
Questioning
Communicates respect, nonthreatening, and safety
the Supportive Stance
A youth is beginning to show signs of anxiety by pacing and rocking back and forth. Immediately the youth makes an unauthorized movement from their area and begins to hurt his/her/them self. How should staff respond in this scenario and what level is this in the crisis development model?
Physical Intervention and Risk Behavior.
Why is it important to know the four behavior levels of the crisis development model and the corresponding staff approach?
Helps intervene early and appropriately
Helps you avoid overreacting or underreacting
Helps you avert crisis
When giving verbal directives, you always want to make sure that it is what?
Short, simple, clear
Respectful
Positively phrased.
Unwillingness to cooperate or follow instructions is what phase in the verbal escalation continuum and staff's response?
Refusal and limit setting.
The decision making matrix is an important tool in crisis intervention. What are two ways the Decision Making Matrix is used to consider risk.
Likelihood and severity
Yesterday on courtyard 5 a youth made an unauthorized movement into the atrium and sat in the rocking chair. The youth has not become aggressive nor did he display any self-harming behaviors. How should staff respond?
Supportive and directive
The need to remain professional by managing your own behavior and attitude is what?
Rational Detachment
What are three examples of nonverbal communication?
Personal space, body language, and communication through touch.
On courtyard 3, a youth became upset and refused to transition to dinner. While on the courtyard, he began to scream, use inappropriate language, and had a high energy output. What stage of the verbal escalation continuum is the youth in? And what is the staff's intervention?
Release. Allow the youth to vent.
What are the core values of CPI?
Care, Welfare, Safety, and Security
After a crisis incident, the youth begins to cry and ask if they can process with staff. What level of the crisis development model is the youth in and how should staff respond?
Tension Reduction and Re-build therapeutic rapport
Factors that influences behaviors are what?
Precipitating Factors
What is proxemics, kinesics, and haptics?
Proxemics is personal space
Kinesics is your body language
Haptics is communication through touch.
DeRico is in the classroom making verbal threats to physically harm staff while pacing back and forth. DeRico walks over to his desk and picks up a book, but continues pacing. What stage is DeRico presenting? How should staff respond?
Intimidation. Take all threats seriously. Seek assistance immediately.
Restoring conversations can be used for?
Staff and the individual in distress to regain communication.