Show:
Communication Skills
Decision Making
Crisis Development Model
Verbal Escalation Continuum
Miscellaneous
100

The three areas of communication

Verbal, Paraverbal, and Nonverbal

100

the chance of a bad consquence

Risk

100

This is the third level in the crisis development of an acting out individual.

Risk Behavior

100
These are the two types of questions.
What are information seeking and challenging.
100

All behavior is a form of .....

communication

200

The three parts of paraverbal communication

Tone, Volume, and Rhythm of Speech

200

the chance of the event, behavior, or injury may occur

Likelihood

200
This is the staff response to the last step in the crisis development of an acting out individual (tension reduction).
What is therapeutic rapport
200
These are the five steps in the verbal escalation continuum.
What are questioning, refusal, release, intimidation, and tension reduction.
200

The values and philosophy of CPI Nonviolent Crisis Intervention

Care, Welfare, Safety, and Security

300

the three zones of personal space

social zone, personal zone, and intimate zone
300

the level of harm that may occur

Severity

300

This is how staff should respond to an individual in the Defensive stage.

Directive

300

This is what you should do when faced with an information seeking question.

give a rational response

300

Factors that influence a person's behavior

Precipitating Factors

400

Position, Posture, and Proximity develop the....

Supportive Stance

400

The use of restrictive interventions for Risk Behavior should only be considered as a....

 last resort

400

At what stage do you see a change in typical behavior

step 1- Anxiety

400
This is what you should do when faced with an individual who is verbally threatening or intimidating you.
What is take it seriously/document it/get help
400

Recognizing the need to remain professional by managing your own behavior and attitude

Rational Detachment

500

A way of listening and responding to another person that improves mutual understanding and trust

Listening with Empathy

500

If you use restrictive intervention strategies, they need to be reasonable, proportionate, and least restrictive (true or false)

True

500

In this step, the individual experiences a total loss of rational control and becomes an IMMINENT DANGER to him/herself or others.

What is step 3- Risk Behavior

500
In this stage, the individual experiences a decrease in physical and emotional energy.
What is tension reduction.
500

Framework for planning a difficult conversation

Planning, Scripting, Delivering, and Documenting