CPI Crisis Development Model
This is the first level of the Crisis Development Model.
What is Anxiety?
Using a calm, controlled tone of voice is an example of this de-escalation strategy.
Maintaining this type of stance shows you are non-threatening and open.
What is Supportive Stance?
This is the primary goal of all CPI strategies.
What is Safety for Everyone?
The foundation of CPI is ensuring this for everyone involved.
What is Care, Welfare, Safety, and Security?
The staff’s response to the defensive stage.
What is Setting Limits?
This involves giving the person time to process your words before responding.
What is Allowing Silence?
This type of communication makes up the majority of a person’s message.
What is Nonverbal Communication (approximately 55%)?
Using only the amount of physical intervention necessary to ensure safety follows this principle.
What is Least Restrictive Intervention?
This is the term for calming yourself before engaging with someone in crisis.
What is Rational Detachment?
This is the last stage in the Crisis Development Model, which involves regaining control.
What is Tension Reduction?
Asking open-ended questions to better understand the individual’s concerns is part of this technique.
What is Active Listening?
Making sure this is steady and non-threatening helps convey calmness.
What is Eye Contact?
To prevent escalation, staff should avoid this type of behavior that could provoke someone.
What is Counterproductive Behavior?
This principle ensures that staff debrief after an incident to improve future responses.
What is Postvention?