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Personal Safety
Non-verbal Behavior
Crisis Development Model
Verbal Escalation Continuum
Miscellaneous
100
These are the two general forms of physical acting out.
What are strike and grab
100
The area around you, which is considered an extension of yourself, generally 1 1/2-3 feet.
What is proxemics (or personal space)
100
This is the third level of client behavior in the crisis development model.
What is an Acting Out Person.
100
These are the two types of questioning you may experience during the first stage of the verbal escalation continuum.
What are information seeking and challenging.
100
Keep your statements simple and clear, reasonable, and enforceable.
What are the keys to setting limits.
200
The two things you should do when faced with a strike are
What is block and move
200
These are the three reasons for using the CPI supportive stance.
What is: communicates respect, not threatening, and saftety.
200
This is the staff response to the last step in the crisis development model called tension reduction.
What is therapeutic rapport
200
These are the five steps in the verbal escalation continuum.
What are questioning, refusal, release, intimidation, and tension reduction.
200
This is an active process used to discern what a person is really saying.
What is empathetic listening.
300
Hair pulls, bites, and choking are all different examples of these.
What is a grab.
300
The three Paraverbal components of communication.
What are tone, volume, and cadence
300
This is how staff should respond to an individual in the Defensive stage.
What is being Directive
300
This is what you should do when faced with an information seeking question.
What is answer it!
300
These are the three keys to setting limits.
What are: keep them simple and clear, keep them reasonable, and keep them enforceable.
400
These are the three types of physiological advantages you should use when grabbed.
What are weak point of grab, leverage, momentum
400
Size, appearance, hygiene, gender, familiarity, age, and culture all influence this.
What are factors affecting personal space.
400
At this stage of the Crisis Development Model, people may scream, curse, and become belligerent.
What is the defensive stage.
400
This is what you should do when faced with an individual who is verbally threatening or intimidating you.
What is take it seriously, avoid touching individual and seek assistance
400
Internal or external causes of acting out behavior over which staff has little or no control.
What are precipitating factors.
500
This is the only time that you should consider utilizing Nonviolent Physical Crisis Intervention
What is AS A LAST RESORT, when a person is an IMMINENT DANGER to him/herself or others!
500
Facial expressions, gestures, posture, and movement are part of this component of communicaiton.
What is kinesics (body language)
500
In this step, the individual experiences a total loss of rational control and becomes an IMMINENT DANGER to him/herself or others.
What is step 3, or an acting out person.
500
In this stage, the individual experiences a decrease in physical and emotional energy.
What is tension reduction.
500
The goal of learning CPI is to provide for this for themselves and for the individuals with whom they work.
What is CARE, WELFARE, SAFETY, and SECURITY!