Crisis Development Model
This is how staff should approach a person if they are showing Tension Reduction.
What is therapeutic rapport.
What is Risk.
These are the words you use to send messages.
What is verbal communication.
These are the 5 parts of the verbal escalation continuum.
This is knowing how to remain professional by managing your own behavior and attitude.
What is rational detachment.
This stage is a noticeable change in behavior, and could be confused with Tension Reduction.
What is Anxiety.
These are the two pieces when assessing risk.
What is likelihood and severity.
This is your tone, volume, and rhythm of speech.
What is paraverbal.
When we set limits, we should make them this.
What is respectful, simple, and reasonable.
These are factors that influence another person's behavior.
What are precipitating factors.
These are the 4 levels of behavior an acting out individual could display.
What is anxiety, Defensive, Risk Behavior, and Tension Reduction
These are some factors that impact a person when assessing risk behavior.
What is fear, past experiences, and anxiety.
This is how you communicate your personal space, body language, communication through touch, and listening with empathy.
What is nonverbal communication.
This is how we respond to someone that is screaming, swearing, or yelling.
What is allowing the them to vent, remove the audience or person (if possible), give directives and use understanding.
These are the components of the model we use in the Therapeutic Rapport Approach for students and staff involved in a crisis behavior.
What is the Coping Modeling: control, orient, patterns, investigate, negotiate, and give.
These are the 3 levels of assessing risk.
These are the reasons why we use the supportive stance.
What is communicates respect, appears nonthreatening, and maximizes safety.
These are the two types of questioning.
What is information seeking and challenging.
This is a key concept that tells us our behavior influences another person's behavior.
What is the integrated experience.
Behavior is this.
What is communication.
When assessing the use of a restrictive intervention, we should always consider it to be this.
What is the last resort.
These are factors that impact our nonverbal communication.
What are social and cultural factors, words/gestures, age, gender identify, relationships, cognitive abilities, and individual thoughts/feelings/needs/ and wants.
What is listen to understand, allow time, reman flexible, make it private, and don't get into power struggles.
These are the reasons we would use a restrictive intervention on an individual with an acting out behavior.
As a last resort: immediate or imminent harm to themselves or others.