The 4 values of Nonviolent Crisis Intervention training?
What are care, welfare, safety and security?
The four crisis development behavior levels.
What are anxiety, defensive, risk behavior, and tension reduction?
The crisis development behavior level that corresponds to the verbal escalation continuum.
What is the defensive level?
Behavior influences behavior.
What is the integrated experience?
3 types of nonverbal communication.
What are proxemics, kinesics, and haptics?
Chance of a bad consequence.
What is risk?
The staff approach to anxiety.
What is supportive approach?
The 2 types of questioning behavior.
What are information-seeking and challenging?
Factors that influence behavior.
What are precipitating factors?
3 reasons for using the Supportive Stance.
What are communicate respect, nonthreatening, and maintaining safety?
Chance an event or behavior may occur.
What is likelihood?
The staff approach to risk behavior.
What is physical intervention?
The verbal escalation continuum behavior level that corresponds with the intervention of setting limits.
What is refusal?
The ability to manage own behavior and attitude.
What is rational detachment?
3 things to consider with the Supportive Stance.
What are position, posture, and proximity?
3 reasons for team intervention.
What are safety, professionalism, and litigation?
The staff approach to defensive behavior.
What is directive approach?
3 keys to limit setting.
What are simple and clear, reasonable and enforceable?
3 unproductive reactions to fear.
What is freeze, overreact and respond inappropriately?
3 components of paraverbal communication.
What are tone, volume, and cadence?
The goal of verbal and nonverbal de-escalation.
What is re-establishing communication?
The staff approach to tension reduction.
What is therapeutic rapport?
The 5 behavior levels of the Verbal Escalation Continuum.
What are questioning, refusal, release, intimidation, and tension reduction?
3 productive reactions to fear.
What are increased speed and strength, increased sensory acuity, and decreased reaction time?
Communication through touch.
What is haptics?