Anxiety
When a student displays anxious behaviors, staff should respond with a ________________________ approach.
Supportive
When a student displays defensive behaviors, staff should respond with a _____________________ approach.
Directive
When a student displays risk behaviors, staff should respond with __________________ approach.
Safety Interventions
When a student displays tension reduction behaviors, staff should reestablish this...
Therapeutic Rapport
Behavior influences behavior
ACT IT OUT: You and a teammate demonstrate an example of an anxious behavior and how you can demonstrate the appropriate approach in response.
Examples: pacing, fidgeting, clenched fists, withdrawal, etc.
Staff Approach Strategies: empathetic, nonjudgmental -- "Are you okay?" "Can I get you anything?"
"The Kite" is actually called the...
Verbal Escalation Continuum
The two categories of safety interventions are...
Non-Restrictive & Restrictive
Provide 1 example of what tension reduction may look like and how you can demonstrate the appropriate approach in response
Examples: crying, apologizing, fear, relaxed body, etc.
Staff Approach Strategies: reestablish the environment, address needs -- "Can I get you anything?" "You seem to have calmed down. Can we talk about it?"
NVCI stands for...
Position, posture, & proximity are the nonverbal communication components that make up the...
The Supportive Stance
When a student attempts to draw staff into a power struggle, they are displaying this component of "The Kite" and specifically which type.
The Decision Making Matrix
True or False: Tension reduction looks the same for all students.
False
What are the values that underpin this CPI course?
(Hint: 4 words - must be in the correct order)
The 3 types of communication skills AND their definitions
Verbal: the words you use
Paraverbal: tone, volume, rhythm
Nonverbal: body language, personal space, touch, listening
The three types of limit setting
Interrupt & Redirect
Desired Behavior, Desired Outcome
Fail Safe
The SEAT Framework is used when staff are considering using a restrictive safety intervention. What does it stand for?
Safe
Effective
Acceptable
Transferrable
Name 1 physical sign that a student has reached the Tension Reduction stage.
Physical: relaxed posture, crying, decreased breathing rate, apologizing, returning complexion, reduced muscle tension
Recognizing the need to remain professional by managing your own behavior and attitude
Rational Detachment
The 3 zones of personal space
Social, Personal, & Intimate
Name the 5 components to "The Kite" in order.
Questioning, Refusal, Release, Intimidation, Tension Reduction
Quit Running Rampantly In The Room
Disengagement Skills for a: (in order)
- Low Level Risk
- Medium Level Risk
- High Level Risk
Hold & Stabilize
Pull/Push
Lever
What are the three components of reestablishing therapeutic rapport?
Supporting in the present, understanding the past, planning for the future
The four steps to planning a difficult conversation
Planning
Scripting
Delivering
Documenting