A noticeable increase or change in behavior. Response is to be supportive
100
What is the term used for your personal space?
proxemics
100
Define 2 types of questions and the appropriate response
1. Information-seeking--give response
2. Challenging--re-direct; ignore challenge, set limits
100
Define a strike
weapon coming into contact with a target (kick, hit, punch, spit)
100
What is one of the due care principles?
Respect other participants, responsible for safety of others, no horseplay, cooperate--not compete; be conscious of space around me
200
Define tension reduction and the appropriate response.
A decrease in physical and emotional energy characterized by the person regaining rationality.
200
List 3 components of kinesics
1. Facial expressions, gestures, etc.
2. Increased movement and bigger movements by the individual
3. Staff's behavior can escalate or de-escalate the situation
200
List 2 interventions during the release phase
1. Allow individual to vent
2. Isolate individual from audience if possible
200
Define a grab
To control or destroy part of one's anatomy
200
What is one of the 4 auxiliary team member duties
Check, Address, Recognize, Engage
300
Define defensive and give the appropriate response.
The beginning of loss of rationality; correct response is to give a directive
300
What are the 3 reasons for the supportive stance?
Respect, non-threatening/non-challenging, safety
300
What are the 3 main components to setting limits?
1. Simple/clear
2. Reasonable
3. Enforceable
300
What are the 2 principles of personal safety with a strike?
Block and move
400
What is an acting out person and when should we respond with non-violent physical crisis intervention?
The total loss of control which often results in a physical acting out episode. NPCI should be used as a last resort.
400
List 5 different factors which can affect personal space.
past experiences, size, cultural background, race, hygiene, reputation, authoritative figure
400
What level of the Crisis Development Model does the Verbal Escalation Continuum represent?
Defensive
400
Define the physiological components of responding to a grab
Gain advantage by using weak point, leverage and momentum
400
What are the 3 unproductive responses to fear and anxiety?