Alerts
____ are placed on member's profile in UAD and may restrict use of products and services from the member.
Alerts
Mrs. Smith brings in an NFCU check. What is the funds availability?
No hold
What disclosure is required when ordering a debit card?
Debit card disclosure
When are we are required to use the Fraud Fighter pen?
Every interaction!
David's father has 3 sons: Snap, Crackle, and _____
David
This level 3 alert is placed when the member's online or banking credentials are believed to have been compromised.
Compromised Online/Mobile Banking Alert
Mr. Porter just opened his membership and would like to deposit a cashiers check for $2000 from Chartway. What is the funds availability?
1 Day Float
What are the required disclosures for Prospective Members?
- NFCU Products and Services Brochure
- Current Rate Sheet
- Membership Application
What is the procedure for granting visitor access?
All visitors must be properly identified prior to accessing secured areas or completing work tasks.
-NFCU Employees: if recognized/known no need to verify ID. If unknown verify ID and look up employee in Employee Directory. During non-business hours, if need to verify, leave employee at door, receive ID and verify.
-Non NFCU Employee: Verify ID and sign into GL using name and company they work for.
Which fish costs the most?
Goldfish
This level 5 alert identifies members suspected of being an account takeover victim with money movement or the member calls/visits a branch claiming they are the victim of an account takeover with money movement.
Account Take Over Alert
Mrs. Smith would like to deposit a $500 personal check and a $1500 payroll check. What is the funds availability?
2 Day Float
What are the disclosures required for a current member opening a new account?
- NF Important Disclosures
- Schedule of Fee's and Charges
- Current Rate Sheet
UAD note with 30 day expiration include:
- ATO details
- Type of money movement
- Applicable fraud claim submitted
What is full of holes, but still holds water?
This level 7 alert indicates that NFCU does not have a current address on file for the member.
Address Unknown- Restricted Alert
Mrs. Smith is a new member and would like to deposit a cashiers check for $10,000 along with her payroll check for $400. What is the funds availability?
$5,525 1 Day Float and $4875 5 Day Float
What are the required disclosures for opening a minor account?
- Youth Membership Welcome Letter
- Youth Statement Suppression Brochure
- NF Important Disclosures
- Schedule of Fee's and Charges
- Online and Mobile Banking Disclosure
- Current Rate Sheet
What are the ID requirements for a cash advance?
Any Primary Form of ID or if over 3k, 2 Primary Forms of ID and/or 1 Primary ID and 1 from Proof of Address Column.
What rhymes with maybe and starts with a B and will be here in 6 1/2 short months?
Kristina's Baby due November 7th!!
This level 9 alert is placed on a member's account when a garnishment or lien is received or for Bank Secrecy Act (BSA) compliance concerns.
Security Legal Attachments Alert
Mr. Porter would like to deposit 4 checks. 3 into his personal account and 1 into his business account. In the personal account, he would like to deposit an NFCU check for $100, cashiers check for $750 and a personal check for $1010. In his business account, he would like to deposit a cashiers check for $4500. What is the funds availability?
Personal:
- No hold for NFCU check, $750 1 day float, and $1010 2 day float.
Business:
- 1 Day float
What are the required disclosures for opening a new membership with a checking account?
- NFCU Products and Services
- NF Important Disclosures
- Schedule of Fee's and Charges
- Current Rate Sheet
- NF Debit card Disclosure
- Direct Deposit Form and Temp Checks (if applicable)
What are the cash level guidelines for an open MSR desk, workstation with adjacent TCR, and cash bag for after business hours?
Open MSR desk: $250
Workstation with adjacent TCR: $2750
Cash bag after hours: $250
What connects two people, but touches only one?
A wedding ring