General IT/Troubleshooting
eQ BI
eQ MI
100

A type of account used by admins to access servers

What is a privileged user account / ZZ account?
100

The default site for BI

What is Build N Play?

100

The default site for MI

What is MI Designer?

200

A certification needed to obtain a privileged user account

What is Sec +?
200

A place to check what reports have run recently

What is scheduler -> Usage Report?

200

A tool to streamline onboarding/offboarding/permissions for users

What is UAR?

300
First step in troubleshooting

What is, identifying the problem?

300

A place to monitor current or past EMS actions

What is the EMS Dashboard?

300

A place to check the current step by step status of transactions actively occurring 

What is monitor thread pool?

400

A place to find time stamped lines of what occurred within the system. 

What are log files?

400

A place to check the health of the BI nodes

What is cluster management?

400

The place where we deploy packages

What is server management -> Deploy?
500

A software tool used to access servers remotely

What is RDP?

500
A report that runs periodically, which is scheduled as a service account

What is token refresh?

500

A place to quickly check the health of connections

What is monitor connection pool?