Rewrite Authority
What GL do you find the rewrite authority tool?
ANSWER:
CPT: Agent Marketing (Rewrites/spinoff)
or
CPT: Move Out-of-State Rewrite Authority Tool (MOOS)
CPT: Agent Marketing
When canceling prior policy due to a rewrite what cancel reason do we use?
ANSWER: Internal Rewrite-> Company Initiated."
CPT: Quote, Rewrite, or Spin-Off Auto Processing Steps
Step 17
CPT: Quote, Rewrite, or Spin-Off Auto Processing Steps
What types of calls are transferred for Financial Responsibility Quoting Assistance?
ANSWER: FAQ's: The following calls are transferred for quoting assistance for agents:
Agent is calling to provide permission to upload policy on their behalf.
Customer is calling to have agent quote uploaded.
Agent received a quote through FR Quote Group & needs an adjustment to quote.
Agent is experiencing individual FAO quoting problem (e.g., system not available)
Agent is experiencing system issue (e.g. problem with Internet connection OR other IT problem), AND quote is needed immediately.
CPT: Financial Responsibility (FR) Quoting Assistance
A proactive Auto rewrite needs this quote comment in FAO:
ANSWER: PGR Initiated Rewrites
CPT: FAO Quoting Steps for Rewrites & Spin-offs
Step 11
CPT: FAO Quoting Steps for Rewrites & Spin-offs
What do we need to do if a MASS MC customer calls in to get a quote for his new Toyota Corolla?
ANSWER: Refer them back to the agent - CPT: Criteria for Quote, Rewrite, or Spin-Off Processing Steps Step 6
CPT: Criteria for Quote, Rewrite, or Spin-Off Processing Steps
What do we need to check on the prior policy first, before seeing if we have rewrite authority for the agency?
ANSWER:
Is an agent of record change documented in notes? Step 1 - CPT: Agent Marketing
CPT: Agent Marketing
What GL do we use for Pre-sale and Post sale scripting?
ANSWER:
Binding Scripting - Pre & Post Sale: Link in CPT Rewrite/Move Out of State Toolkit under "FAO quoting"
CPT: Rewrite/Move Out of State Toolkit
What do we need to confirm that agent has obtained from the customer before we complete the quote?
ANSWER:
Verbal permission from insured to order financial responsibility – CPT: Financial Responsibility (FR) Quoting Assistance Step 7
CPT: Financial Responsibility (FR) Quoting Assistance
You would use this if there was no Selling Code on the original policy.
ANSWER: “0”
CPT: FAO Quoting Steps for Rewrites & Spin-offs
Step 6
CPT: FAO Quoting Steps for Rewrites & Spin-offs
Caller is the roommate of the NI and was on the NI’s policy when it canceled for nonpayment. The roommate now wants their own policy. Can we do a spin off?
ANSWER: No, Policy must be active if any person on the policy (other than the NI/NI's spouse) is requesting a policy in their name for same product or spin-off. CPT: Criteria for Quote, Rewrite, or Spin-Off Processing Steps: step 9
CPT: Criteria for Quote, Rewrite, or Spin-Off Processing Steps
If quoting a rewrite on behalf of RV America what agent code would we use?
ANSWER: 95120
CPT: Agent Marketing: step 2
CPT: Agent Marketing
You successfully sold a Colorado rewrite in FAO. Your Colorado customer indicated earlier in the call that they do not want Uninsured Motorist Bodily Injury coverage. What steps will take to help the customer remove this coverage from their new policy?
ANSWER: CPT: Quote, Rewrite, or Spin-Off Auto Processing Steps: Step #16
1. Process policy update in PolicyPro & select "No" to the "Do you have the signed form(s) for the following change(s)?" question.
2. Select applicable delivery method for how to get the form.
Etc.
CPT: Quote, Rewrite, or Spin-Off Auto Processing Steps
DOUBLE JEOPARDY
You’ll need to do this when a Michigan agent calls you for assistance quoting FAO.
ANSWER: Advise agent due to recent fraud…must call them back at number listed in records, get number from DDB, call agent back to confirm (Step 6 - CPT: Financial Responsibility (FR) Quoting Assistance)
CPT: Financial Responsibility (FR) Quoting Assistance
E-Sign/E-Fulfillment should be offered when?
ANSWER: Michigan or Agent is non fulfillment.
CPT: Quote, Rewrite, or Spin-Off Auto Processing Steps: step 13 OR
CPT: Move Out-of-State Auto Processing Steps: step 16
CPT: Quote, Rewrite, or Spin-Off Auto Processing Steps
What do we need to do if customer is calling back on a saved quote that is older than 6 months?
ANSWER: Reverify agent status.
CPT: Customer Calls Back on Unsold Quote: step 4
CPT: Customer Calls Back on Unsold Quote
If quoting a MOOS and the current agent is not licensed in the new state, what steps would you take next?
ANSWER: CPT: Move Out-of-State Rewrite Authority Tool - Step #6
Locate agent in the new policy state:
1. Access Rewrite Authority Tool. Find an Agent Web Service box will pop up.
2. Enter new ZIP code, select applicable product & click on Find an Agent. Do not hit Enter.
3. Verify Gifted Indicator on top agent's listed in gray first. Offer agents with Gifted Indicator of True first, when available.
4. Verify rewrite authority for new agent code.
5. Follow Rewrite Authority in New State steps.
CPT: Move Out-of-State Rewrite Authority Tool
What are the post sale steps for victims of domestic violence?
ANSWER: Follow Notification & Documentation Procedures to Protect Victim, AND advise identity will be protected & information will not be disclosed.
Rewrite processing steps: step 16
MOOS processing steps: step 20
CPT: Move Out-of-State Auto Processing Steps
If the agent doesn’t provide you with the default coverages they’d like saved in FAO, set limits to the following:
ANSWER: CPT: Financial Responsibility (FR) Quoting Assistance): step 13
BI/PD: 50/100/50
UM/UIM: 50/100
Comp: 500
Coll: 500
All other coverages: Select None.
CPT: Financial Responsibility (FR) Quoting Assistance
The CPT: FAO Quoting Steps for Rewrites & Spin-offs guideline links to THIS guideline to help with quotes declined for underwriting reasons.
ANSWER: Step 11: Underwriting Block Messages
CPT: FAO Quoting Steps for Rewrites & Spin-offs
If a customer is needing a rewrite and their agency is Nationwide Sales Solutions. Is it eligible for a rewrite and if so, what steps do we take?
ANSWER: CPT: Agent Marketing: step 2
Nationwide Sales Solutions: Use alternate code 50719 regardless of policy agent code status & return to the appropriate steps:
New quote: Return to Rewrite, Quote, Spin-Off -> Work Instructions Step 5.
Saved quote: Return to Customer Calls Back on Unsold Quote -> Work Instructions Step 6.
CPT: Agent Marketing
What if the Rewrite Authority Tool advises the agent code does not have rewrite authority but DDB does?
ANSWER: Rewrite/MOOS Toolkit FAQ:
The Rewrite Authority Tool also reviews the agency status code, among other qualifiers, for us to be able to rewrite on the agent's behalf. (Example: In DDB, if the agent status code is not a "Q" in an acceptable prefix, we cannot rewrite on their behalf, even if rewrite authority shows a "Y".) If the Rewrite Authority Tool does not advise we have rewrite authority for an agency code, then we are unable to rewrite under that agent code. Checking DDB can be used to look for an alternate code assigned to an agency. If there is an alternate code, run it through the tool to check for rewrite authority.
CPT: Move Out-of-State Rewrite Authority Tool
What is the final step when you are rewriting a MOOS for agency?
ANSWER: MOOS processing: step 25
Typing Request
CPT: Move Out-of-State Auto Processing Steps
DOUBLE JEOPARDY
You help an agent complete a quote they started last week, but now it’s in a different rate revision and the agent would like you to honor the old rate revision. Which guideline and step will help you?
ANSWER: Step 17-18 - CPT: Financial Responsibility (FR) Quoting Assistance
CPT: Financial Responsibility (FR) Quoting Assistance
You would document this note in PolicyPro (exact text c/p from guidelines) if the customer chose not to purchase the agency quote today (Save attempt):
ANSWER: Policy has been quoted internally on behalf of agent by CPT. Alternate agent code, if applicable.
CPT: Quote, Rewrite, or Spin-Off Auto Processing Steps: step 7 LINK TO CUSTOMER DOES NOT WANT TO PURCHASE step 3
CPT: Quote, Rewrite, or Spin-Off Auto Processing Steps
What are the 3 agent codes for Insurance Answer Center that are not eligible for an Auto spin-off?
ANSWER: Insurance Answer Center & agent code is 16207, 29714, or 99590
CPT: Criteria for Quote, Rewrite, or Spin-Off Processing Steps: Step 5
CPT: Criteria for Quote, Rewrite, or Spin-Off Processing Steps