Acronyms
What does "CQ" stand for?
What is "Clinical Quality"?
In which section do you find a Member's campaign?
What is in the Alerts section?
Which are the 2 childhood campaigns we work on?
What is "Well Child Visits" and "Childhood Immunization Status"?
Which disposition do you use for calls that you were able to successfully call the member and deliver your reminder?
What is "Complete: Outbound"?
From our Outreach team, who has been in this company the longest?
Who is Sue?
What does "LOB" stand for?
What is "Line of Business"?
Where do you check enrollment data for a Member?
What is in the History tab under Enrollment?
Which EP Campaigns are we CURRENTLY working on?
Hint: They are in your Campaign Guidelines.
What is BCS, BCS/CCS, and A1c?
Which disposition do you use for calls that a member asked to be outreached another day?
What is "Retry: Call Back / Reschedule"?
Who are our 2 Senior Coordinators?
Who are Laura S. and Nancy Q?
What does "CCO" stand for?
What is "Contact Center Operations"?
If the member has a twin or sibling, where can you find the other family Member's ID?
What is in the Family section?
What is the 2024 Reward for EP A1c?
What is there are no 2024 Rewards for the EP A1c campaign?
If a member stated they are pre-diabetic in an A1c campaign, but allows you to continue the call, is it a complete or a fail?
What is it is a Complete call?
Who is our President and CEO?
Who is Pat W.?
What does "NCQA" stand for?
What is "National Committee for Quality Assurance"?
If a Member calls you back after you have exhausted all attempts and the call is Successful or Failed, what is your next step?
What is you send an email for the Outreach to be re-opened?
Which campaigns offer transportation benefits?
What is campaigns who fall under Medicaid/CHP members?
Which TWO dispositions are only included in the engagement report?
What is Complete: Inbound AND Complete: Outbound?
Who is our current Director and VP?
Who are Terry W. and Laisha W.?
What does "HEDIS" stand for?
What is "Healthcare Effectiveness Data and Information Set"?
What is the title of the error that you get every day that drives you crazy?
What is "HRA Survey Error"?
What are the guidelines for members to receive rewards for WCV 0-15 and WCV 16-30?
Hint: Members have to complete these before they reach the max age.
What is WCV 0-15 must complete 6 visits and WCV 16-30 must complete 2 visits to qualify?
List the most common "Failed" dispositions.
Hint: Do not include the Retry list.
What is "Call Failed, Moved, No Number on File, Fax Tone, Refused to Verify Demographics, Wrong, Number.
Who will our new Director and VP be?
Who are Robin G. and Kimberly O.?