Quality
WW II History
Do you know your co-workers?
Personal Policy Manual
Executive Leaders
100
This organization oversees the HEDIS program.
What is NCQA (National Committee for Quality Assurance)?
100
This iconic phrase, often associated with Rosie the Riveter, was featured on a 1943 poster by J. Howard Miller.
What is "We Can Do It!"?
100
This is what a co-worker affectionately calls her niece, who they jokingly refer to as a “broke best friend.”
Who is Jennifer Jackson?
100
At CHP, you are considered late if you clock in at your workspace this many minutes after your scheduled shift begins.
What is one minute?
100
Which executive leader is pictured. 
Who is Karen Frost?
200
These two types of surveys—one measuring patient satisfaction and the other assessing health outcomes—are key tools used by NCQA to evaluate healthcare quality.
What are CAHPS and HOS surveys?
200
Rosie the Riveter symbolized the women who worked in these types of jobs during World War II.
What are manufacturing and defense industry jobs?
200
This coworker is known for their love of fishing and glamping.
Who is Bridget Stewart?
200
At CHP, this is the standard number of hours many positions require per week.
What is 40 hours?
200
Which executive leader is pictured. 
Who is Sabin Bass?
300
These are the three main methods used to collect HEDIS data.
What are administrative data, hybrid data, and survey data?
300
This war created the need for women like Rosie to enter the workforce in large numbers.
What is World War II?
300
This person is a Registered Pharmacy Technician.
Who is Sean Trexler?
300
At CHP, this is the expected length of a normal workday.
What is 8 hours?
300
Which executive leader is pictured.
Who is Jeff Bedenbaugh?
400
Health plans often pursue accreditation to demonstrate this to regulators, employers, and members.
What is a commitment to quality?
400
This famous American artist painted a version of Rosie the Riveter for the cover of the Saturday Evening Post in 1943.
Who is Norman Rockwell?
400
This is the sacred time when coworkers gather to celebrate birthdays, retirements, or just because.
What is the office potluck or celebration?
400
This cannot be used as a reason to adjust your work hours, even if you skip it.
What is a meal or break time?
400
Which executive leader is pictured. 
Who is Frank C Kaminski?
500
NCQA accreditation helps health plans qualify for this CMS quality rating system.
What are Medicare Star Ratings?
500
This real-life woman is often credited as the inspiration for the Norman Rockwell version of Rosie the Riveter.
Who is Mary Doyle Keefe?
500
These two coworkers share a family name, though they aren’t necessarily related.
Who are Sara and Amanda?
500
At CHP, you may use your PTO for vacation, as long as you maintain this minimum balance.
What is 40 hours?
500
Which executive leader is pictured.
Who is Paul A. Bawek?