Regions/Map
How many regions are there in the state of Maryland?
6
Who is the Rights Advisor for Finan Hospital?
Lisa Olinger
What is the first thing that you do on the morning of your warm line day?
Post good morning and notify the team that you have warm line duty for the day.
Who is the LBHA for Anne Arundel County?
Leon Fossett
In which region does Carroll county belong to?
Baltimore-Metro
Who is the Rights Advisor for the Eastern Shore Hospital Center?
Roshanda Roberts
Who edits all of the phone reports before sending them for final editing?
Kevin
How often do you need to code your DIVVY card transactions?
Every week.
(Best practice is download the DIVVY app)
Which three counties are in Western Maryland?
Garret, Allegany, Washington
How many Rights Advisors are there for Spring Grove Hospital Center? Can you name them?
2
Deshawn Edwards (Mr. Edwards)
Everly Smith
What information do you collect from warm-line callers every time?
Ask the consumer for their name, contact info, & location.
Ask to take notes.
What are the three things that CQT teams provide for consumers to voice their suggestions, requests, comments, and concerns?
safe, respectful, and confidential space
How many counties are there for the Eastern Shore region?
9
Which hospital does David O'Neal work with?
Clifton T. Perkins
What is the process when you hear a safety concern?
You contact Kate or James (or Domenique or Joey if Kate/James are unavailable), then you contact program staff, then notify the Rights Advisor.
What are the inpatient hospitals that we visit?
Spring Grove Hospital, Clifton T. Perkins, Finan, Eastern Shore Hospital Center, Springfield Hospital Center
Which region is Charles, Calvert, and St. Mary's counties in?
Southern Maryland
If you have a safety concern at SHC McKeldin B, which Rights Advisor do you notify?
Jacqueline Short by phone/email
How many days do you have to type of the phone report?
3 days.
What are the four Residential Treatment Centers (RTC) in Maryland that are licensed by BHA?
Chesapeake Treatment Center, St. Vincent's Villa, The Mann School, and Nexus Woodbourne