Clientspace
The day and time the overdue cases are reviewed in VMC
Wednesdays at 4:00 PM
The meaning of "VMC"
Vensure Medellín Colombia
Recently forbidden due to information security reasons
Sending documents with SSNs on them
The tag line we use to start any phone call (inbound and outbound)
Inbound: "Hello, thank you for calling Vensure, my name is..."
Outbound: "Hi this is ... From Vensure..."
The chemical symbol of water
H20
The page where we click at when looking for Client's Profiles in ClientSpace
Workspaces
Name and last name of the newest team member hired
Junior Baldovino
Teams in charge of adding New Hires in the system
Payroll (1 to 3 new hires) and Client Support (3 or more new hires)
The few scenarios where we can hang-up a call
-When the client is too rude, and you tried to calm them at least three times, with no success
-When the client went unresponsive, and you tried to reconnect several times
The most common food in the United States
Burgers
French Fries
The tab where we add the termination checklists
Collateral / Operations
First and Middle name of the person with the highest rank in VMC Client Relations
Juan Esteban
The meaning of CSA
Client Service Agreement
The best trick we can use when we get a call, and we can barely understand what the client is telling us
Ask them to send us an email with all the information
The name of the cowboy in Toy Story
Woody
Client Team
South East, South Central, South West, North East, North Central, North West, West Coast, International
Year(s) for which we still receive ERTC applications
2021 Only
The recommended range of time to answer emails
Two hours
Name of the author of Pride and Prejudice
Jane Austen
The page where we can get reports from ClientSpace, including the overdue cases/tasks report
BI Reporting
Name of 4 of the supervisors of VMC Client Relations
Melissa, Nikolas, Kelly, Juan David, Ana, Maria Alejandra
The team in charge of sending/creating the 1099s
Payroll Quality Control (QC)
The first thing we do when a client asks for a supervisor
Before escalating the call, we try to convince them that we are the ones to help them
Number of countries available in the world
195 Countries