Rewards Program
In these places, customers can sign up for our Rewards program.
How many points do Rewards members earn per dollar they spend at our brands?
What is: 1 point per $1 for noncardholders, and 5 points for every $1 for cardholders.
Customers now receive this as their Birthday Bonus as of 4/07/24.
What is: Instead of points, members will receive a percentage-off discount: Gap/GFS and Old Navy 15%, Athleta 20%, and Banana Republic/BRFS 30%.
Check this option under account to see if the customer has a card linked to their reward account.
What is: Affiliations
Customers can change the name, email address, phone number, and DOB on their account with this.
What is: One time passcode
Name the current Rewards program customer statuses.
What are: Core, Enthusiast, and Icon
How many rewards points entered as an adjustment for $10?
What is: 1,000 points
Quarterly Bonus changes that go into effect 6/18/24.
What is: We are retiring the Quarterly and Family of Brands bonuses from the program
Check this option under Activity in Epsilon to view the customer’s transaction history.
What is: Transactions
Best KB article to reference for assistance in troubleshooting rewards.
What is: KB 9274
These are the ways a store can look up a customer's Rewards account.
What are: Phone number or email address
How long it takes for points earned from purchase to change from pending to Active Status.
What is: 14 days
Shipping timeframe for Icon members once they spend over $50.
What is: 2-3bds
On the overview page under what section can you find the customer’s active and pending points.
What is: Activity Summary
Once you process a return on a purchase you made with rewards points, the points will be returned how quickly?
What is: Immediately
These are the countries we currently offer the Rewards program in.
What are: Canada and The United States
What kind of alert do you submit when a customer's points are missing and were misused?
What is: Loyalty Misuse Alert
3 benefits that are specific that are specific to icon members.
What is: Create your own sale day/ BR Alterations/ Luxe For Life
Agents are able to adjust up to this many points in Epsilon.
What is: 1,000
Max amount of points customers can redeem per transaction.
What is: $500/50,000points
Due to regulations, what country requires the customers to opt into the rewards program after signing up for an online account?
What is: Canada
When do rewards points expire?
What is: After they have been left unused for 370 days.
When are the family of brands bonus and Quarterly Bonus points sunsetting?
What is: June 18, 2024
Go here in Epsilon if you want to get a snapshot of the customers personal information.
What is: Overview>Personal Information Section.
Who should you reach out to if a redeemed reward is still active in Epsilon?
Who is: CCC Impact