Benefits
Placement
Addressing Concerns
Open Ended Questions
100

What is a benefit of EFT?

Discount, convenience

100

Where in the call would you offer if I call to add a vehicle?

Plant the seed, when verifying address, policy review

100

I dont have time for a Renter's quote

It's only 5-10 questions

100

What is a question that starts with the word WHO?

Who is your homeowners insurance currently with?

200

What is a benefit of Renters?

Additional living expense/loss of use, personal liability, personal property, medical payments for others

200

Where in the call would you offer if I call because my rate increased?

Plant the seed, policy review

200

My significant other makes those decisions.

I totally understand that! Let's get you a quote started and then you can have it emailed to your significant other for the final decision!

200

What is a question that starts with the word HOW?

How do you like recieveing your documents?

300

What is a benefit of Homeowners?

Additional living expense/loss of use, personal liability, personal property, medical payments for others, dwelling, other structures.

300

Where would you offer PHA if I call because of hardship?

Policy review

300

I dont need Renters/Homeowners insurance

Do you have a plan in case of something like a house fire? I hope you never need it but could you replace everything you own and get your family a place to stay with your next paycheck?

300

What is a question that starts with the word WHAT?

What is your plan to protect your belongings in the event of a fire?

400

What is a benefit of paperless?

Convenience, discount, save a tree!

400

Where in the call would you offer PHA if I call to cancel.

Policy Review, when verifying address.

400

I dont own anything valuable.

Even if you don't have valuable possessions you are valuable and I wouldn't want you to be homeless in the event of something tragic like a housefire.

400

What is a question that starts with the word WHERE?

Where would you stay if your house burned down or there was a flood?

500

What is a benefit of AFR?

Customer doesn't have to remember to make payment later, wont have to worry about a lapse, etc.

500

Where in the call would you offer if I call because there is a mistake on my policy?

Policy Review

500

I don't have money for Renters insurance.

Renters is on average less than the cost of Netflix, let's get a specialist on the line to check what it would look like for you

500

What is a question that starts with the word WHEN?

When was the last time you checked the cost of your renters/homeowners insurance?

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