Better Conversations
The type of questions you should ask to get a detailed response.
What is an Open Question.
The year we became Aveanna
What is 2017?
Team that cross cares on the phones in our Dallas corporate office
What is the CRA team?
The EMR system where you can find existing HME patients.
What is Brightree?
You should avoid the following when speaking with a family about their child needing nursing:
A) That's Awesome. Can I get more information from you?
B) I'm sorry to hear that they are experiencing those challenges.
C) I know how hard this can be.
A and C
The two companies that merged to form Aveanna
What are PSA Healthcare and Epic Health Services?
What our Client Relation territories are determined by
What are zipcodes?
You should do this before making calls every morning
What is follow-up?
Which principle Celeste Headlee presented are you going against when you begin telling a family about all of the ways we can help their family?
Stay out of the weeds
3 of our service lines
What is PPEC, Enteral Therapy / AMS, PDN, Nonskilled care (PCS/HHA/CNA), Therapy (OT/ST/PT), EOR, ABA Therapy?
Team of CRDs that do not have any major children's hospitals with a PICU
What is the green team?
You get a PDN lead and you're trying to figure out what CRD to send it to. This is where you go.
What is Google Maps?
The limbic system in the brain
Number of states we have locations in
What is 23?
The team of CRDs that have a major pediatric hospital with a PICU in their accounts
What is the blue team?
GLS (Healthtrust) has existing Aveanna patients for what 3 service lines?
WHat are PDN, Therapy and ABA?
Celeste tells you that you should approach conversations with this in mind.
What is prepare to be amazed?
Our "Why"
What is to revolutionize the way pediatric healthcare is delivered, one patient at a time?
The four regions of the Client Relations team
What are South Central, West, Northeast, and Central?
The two times you update your Autocomm report
What is every Monday and the first Tuesday of every month?